Open Dental Forum

Arna

Hey Jesse,

Open Dental has webforms that may be useful for your practice: https://opendental.com/site/webforms.html

It's been a while since I've used them but the feature is solid and has been around a long time.

Arna

Scanners are amazing for prosthetics and ortho. They are certainly pricey and do take time Digital impressions are way faster and accurate. The rework rate on lab cases goes down and like other things, once you get used to doing it digitally it is PAINFUL to go back. If crowns are run of the mill wo...

Arna

Alright, so I meant to do this sooner... https://imgur.com/a/nrLZwcs The Ortho case is a really great way to track the progression of treatment and to recognize revenue on a schedule that makes sense for you per visit. As each of the periodic visits are completed, Open Dental will assign the fee fro...

Arna

Okay, so I figured out Ortho Cases and they're pretty slick. I'm going to put in some feedback for enhancements that will make it usable in the long term, but all in all it solves a massive market gap for Ortho. I'll pop back in tomorrow to share my workflows because I really want to see this featur...

Arna

Hey everyone, It's been a WHILE since I've been on here. I'm rolling out the new Ortho Case feature company wide and am curious if there is anyone out there who has already started using the ortho case feature? https://opendental.com/manual/orthocase.html I want to use it alongside Dynamic Payment P...

Arna

That would be amazing.
I know it's going to be a feature request, but the amount of headache a lost heartbeat causes is insane.

Arna

I have a bunch of these to complete.
Unlike PaySimple, we have to complete one per practice for X-Charge. Honestly, it's so low on my priority list right now that I'll probably get to it in 2021.

Arna

I may have an option. I'll be in Australia (Sydney and Wollongong) in June. I'd love to connect before then and go over some merchant services that I have been working on. I'd love to figure out the AfterPay with you too, as I can see how that would be an amazing feature for Aussies. Let's connect o...

Arna

Are you using the "same" database for both environments?
I try to use unique registration keys for production vs. development environments.

Arna

KevinRossen wrote:
Arna wrote:Thanks!!
Guess what?! https://imgur.com/a/jCgU0iR
Congrats!!!
But what's this:

Unfortunately the only doctor who could do a frenectomy in the area uses the wrong Practice Management software.
I totally judged him for it, too

Arna

adearmondsattler wrote:Getting to teach those young'uns about general relativity and whatnot!

Absolutely.

She's already got quite the handle on entropy.

Arna

Justin Shafer wrote:Cool!

Quite. It's pretty rad being a "mom". (I'm still getting used to the Americanized spelling)

Arna

*Dons Insurance Nerd Cap* **I am probably the only person in the world who loves Coordination of Benefits** First Question- What are the Coordination of Benefits settings in the seconday plan? They should always be set to Standard or Carve Out (Waaaay less likely to be carve out). The default settin...

Arna

I use X-charge and it is difficult. I've been working on other options because their customer service is atrocious. It is still worth it at the moment for the reconciliation aspect, but everything else about the relationship is strained.

Arna

Thanks!!

Guess what?! https://imgur.com/a/jCgU0iR

Arna

I just got a call from Brighter regarding their service and it was REALLY concerning. My call got escalated to their "IT" because I was asking about how they connect to the database. Their answers didn't instill much confidence regarding their legitimacy. It was very obvious to me that he didn't rea...

Arna

Recall will not work if you don't attach those procedures to future appointments.

Why not restrict her permissions instead? You can remove the complete appointment permission from a user.

Arna

OK- so we think we have it figured. The issue with the software is not Open Dental specifically, but with AVAST and AVG. https://forum.avast.com/index.php?topic=201702.0 If you are getting a black screen when trying to use your intraoral camera and have AVAST installed, you may want to visit the lin...

Arna

The most glaring thing I see that will get in the way of your FR is the fact that you have to mark any drug as controlled in Open Dental in order for the DEA # to print on Rx, which means most drugs in OD are flagged as controlled substances. You could solicit the use of automation (you'd still need...

Arna

***** ATTENTION ***** It has been reported that there are some compatability issues with this plugin and newer versions of Open Dental. There has been a reported loss in functionality in version 16.4. Unfortunately, Justin is unable to work on this project right now, so please consider this plugin b...

Arna

Good question Jason . Actually, this morning, a new patient came in with a fairly detailed dental history which we documented on paper... and that's simple enough. I think that this could be a new TAB on the medical HX But some of the items would be: -Previous dentist's name, address, phone -Date o...

Arna

Rickliftig wrote:
******* And this reminded me - of course, we can share sheets - can you think of a way to share autonotes?

That would be the best feature, ever!

Arna

Which version of Open Dental are you using?

Arna

^
What Rod said. Your server OS is really not the place to try and pinch pennies. There are many other low hanging fruits that you can attack to reduce overhead. If you can find someone that will sell you an OEM copy, you may save a few $$. Newegg is a solid recommendation.

Arna

Your Hygenist needs to be marked as a secondary provider in Lists > Providers.

And tell the doc that $159 is way cheaper than denied claims. Trust me on that one (Cleaning up over $100k of unpaid claims mess due to an incorrect setup).

Arna

cmcgehee wrote:Regarding Tesia, I would like to say that we have been informed that Renaissance will be phasing out Tesia. They will be transitioning Tesia's users to a custom Renaissance format that does not have data validation within Open Dental.

Ew.

Arna

You can use the built in Treatment Finder to find patients that have a specified Procedure Code on their Treatment Plan. The one limitation of this report is the inability to run all subscribers of a plan, regardless of plan effective month. Most plans default to start on a calendar year, but for th...

Arna

Musketeer wrote:Did Renaissance buy out Tesia and now it is under Renaissance control?

Yes. Tesia became a subsuduary of Renaissance Electronic Services back in 2012.

Arna

I use them in my offices, and will NEVER go back. They're so slick and easy to use.

I actually use them as the primary computer in every operatory. Make sure you get a solid case for them, though. I'll send you a video of how I use mine so that you can see them in action if you'd like.

Arna

You want to scan film?

Arna

rhaber123 wrote:Tesia Clearinghouse
https://www.tesia.com/eattachments.html

Ooooh- fancy! Thanks for sharing. I hadn't heard of this one, yet.

Arna

There are only two for dental, and NEA definitely dominates the market. ClaimConnect have their own system they rolled out last year, however I'd talk to them about it, as they're pretty frank about the advantages and disadvantages.

Arna

JLM wrote:1) cool
2) Don't care about other users, just how it affects me. (said every user).
3) Jeez, I'm at 16.1 and already feel obsolete. Good job keeping the documentation current.

Jim

That's why you're the man

Arna

JLM wrote:Oops. smarterdentist.com is a dead link. Someone forgot to pay the webhosting bill...

JLM

Interesting- I can see it on my end :/

You had me scared there for a moment!!

Arna

So, she would choose electronic statements, then ok , then click back into it and there was the option to uncheck intermigle, then print to our e-statment provider. Now that option is gone. She was definitely able to do it in the previous versions. There is no workaround. Even if she thought they w...

Arna

E-statements have always intermingled families since the beginning of Open Dental time. http://opendental.com/manual/ebill.html
Unfortunately there's no getting around this for electronic bills. If you process in Open Dental, then Jason's suggestions above will work.

Arna

I'm assuming you're after this, just subtotaled by carrier?http://opendental.com/manual/reportppowriteoffs.html

Arna

What's the plan type set to?
Is it PPO Percentage?
If so, double click into the claim and try hitting "Recalculate Estimates".

Arna

Jason, I think doc is asking if when expanding the screen, everything will show.

Is your screen resolution turned down? Is something missing, or is there a lot of dead space?

Increasing the screen resolution will make it so you can view a lot more. If you've got dead space, that's by design.

Arna

I'm guessing your graphics are set to Simple. Go to File > Graphics. Choose DirectX (if you have it installed), or otherwise OpenGL. Choose Double Buffering Choose the first format of four that appear in the grid. You'll have teeth that rotate, don't print black on a treatment plan and that don't fl...

Arna

You'll need to upgrade to get the ERA functionality, which will mean going back onto support. Emdeon/Change Healthcare does offer ERA support built into Open Dental, and it works quite well. I'm not the biggest fan of Real Time Eligibility and Benefits. The information that is returns is overwhelmin...

Arna

Short answer- No

Long answer- Not really. What are you trying to do? The nature of a relational database makes it hard to pull the data out into a flat file in any meaningful manner.

Arna

Best of luck Arna. We users will miss you, but isn't it great to see the community that you have helped nurture over the years evolve into " a movement"? best, Rick Thanks everyone. It's now OD forum official. I just changed my signature :o And to Rick- it's AMAZING to see that this community has e...

Arna

Good afternoon fellow dental nerds, I have some big news. Today was my last day with Open Dental. I am leaving Open Dental to pursue a project I've been involved with for a while. Although I won't be an official employee of the company anymore, I will still be involved with their operation from the ...

Arna

Justin Shafer wrote:That's funny! "mugshots"

Trust you to have an opinion

Arna

noestervemb wrote:I just submitted a feature request for individual sheets per provider. Would allow a lot of nice new functions like individual letters, postop instructions etc as well.

Great idea

Arna

Clinical notes in the medical history chart (pink section) are great, as they're not viewable unless you have the Med Hx open. Granted, it's not the intended use of that field, but it may be what you're looking for: http://opendental.com/manual/medical.html

Arna

That's exactly what this does. I have it hard coded to go into the "Photos" category instead of "Patient Pictures". Those 2 categories confuse me. I think of Patient Pictures as the picture you might take when they walk in, or in the chair, not of teeth? Patient Portrait = Patient Pictures? You're ...

Arna

I just create a duplicate lab for each service they offer if a different sheet is needed.

Arna

Yes, double click on that color in Setup>Definitions and you'll have the option to change it to something that's easier for you to read.

Arna

Rickliftig wrote:
Justin Shafer wrote:
Adobe is starting to kinda.. suck.
You're being very kind.

Rick

Adobe is a socially acceptable virus. Long after civilization has fallen, rogue computers will still be asking for Adobe updates.

Arna

What Jorge said. Create a Procedure Button.

Arna

The case where one payment is split into both regular and payment plans needs to be considered. I'm sure we can develop a query, however I'd like to see this as part of the software at some stage. Payment plans are a pretty popular feature and it'd be nice to be able to analyze that data a little de...

Arna

This is surprisingly difficult for me to find. We may have to write a query to pull this information. http://opendentalsoft.com:1942/ODQueryRequest/QueryRequestForm.aspx There is also no feature request to have a report that can return payments attached to payment plans. I would highly encourage you...

Arna

That's a lot easier, plus, It's easy to prove there were no modifications made to your data in case that's a factor that needs to be considered.

Arna

You can filter what shows in the chart before you print.

http://opendental.com/manual/showtabchart.html

Arna

The active note is whichever is showing in the chart module when not in Audit mode. It's typically the note with the latest date stamp.

Arna

Awesome- thanks.
This is a feature that I know a lot of users would love to see added to the software.

Arna

Workarounds have other consequences, though, such as changing your production and income reports. Just be mindful of that before implementing that change into your workflow.

Arna

That functionality has been requested in Feature Request 2883- "Attach individual no payment claims to EOBs". Go ahead and throw some votes that way if you're interested in having it added to the software.

Arna

No.
Open Dental creates a restore point at the time of the update. You would have to choose to restore that database and lose the data entered or continue forwards with your Open Dental versions. Why do you want to roll back?

Arna

If you can access Open Dental on another machine, go to Reports > User Query.
Type in

Code: Select all

flush hosts

and click 'OK"
Try reopening the workstation

Arna

Before we try and answer this one, it'd be helpful to understand how the fee is structured. Is it a one time admin fee? When is it charged? Is it a flat fee regardless of the principal loan amount or is it a percentage of the loan amount? Are you charging interest on your payment plans? There are al...

Arna

Hrm. Open Dental will typically assign prescriptions to the non-secondary providers first. Is the hygienist being set as the primary provider for appointments in your practice? I don't think so? When I double click a hygiene appointment it lists me as the Provider and her as the Hygienist and the c...

Arna

Hrm. Open Dental will typically assign prescriptions to the non-secondary providers first. Is the hygienist being set as the primary provider for appointments in your practice?

Arna

I suspect your Hygienist is not set up as a secondary provider in Lists > Providers.

Arna

You can set controlled prescriptions to print to a particular printer, yes: http://opendental.com/manual/printersetup.html

Arna

Open Dental has been adding these features into the software as native products so that a third party vendor may not be needed. We currently have appointment reminders and confirmations automated within the program and are actively working. http://opendental.com/manual/confirmationlist.html http://o...

Arna

Thanks for letting us know about this issue. I have escalated to our eRX team who should be in touch with you shortly.

Arna

Open Dental currently is programmed to automatically receive and process ERAs from ClaimConnect, Denti-Cal, Mercury DE and Emdeon (WebMD/Change Healthcare).

Arna

Go to the chart module.
Under the Show Tab, you have the option to set a date range. There is a box that says 'All Dates'. Click on the icon with '...' directly beside it to choose your date range.
Once you've filtered to only show the notes you wish, you can right click on the chart and print.

Arna

Open Dental's eServices are the tools that patients would use to communicate back in to Open Dental. Some of these services would be appropriate to intgrate into your website if you choose. http://opendental.com/manual/eservices.html You should definitely consider web forms. They are included in you...

Arna

When you go to Setup > Definitions > Billing Types, there will be three columns- Name, E=Email bill, and Hide.
Double click on the billing type you wish to set as an email billing type and type an 'E' in the E=Email bill box.
Click OK.

Arna

So you want an Aging report that shows families with balances at least 6 months old? To remove them from your Aging, are you going to writeoff the balances? I'd recommend changing their billing type so that you can still report on those patients, but you have the option to not include that billing t...

Arna

Email is the default mode when the patient has an email billing type (in Definitions, Billing Types, E has been entered for E=Email bill). These statements will be emailed directly from Open Dental from the Email From address. The statement will be attached to the email as a .pdf and the default ema...

Arna

It's worth submitting a feature request if you'd like to see the functionality.

Arna

How do you define bad debt?

Arna

You should use billing types when you are sending someone to collections. You can filter your reports based on Billing Type, so assigning that account as a bad debt will help you avoid seeing them in reports (if you don't want to) and avoid sending them statements: http://opendental.com/manual/defin...

Arna

No, it's not how it is supposed to work. Did you call support?

Arna

You can export a sheet from Open Dental and it creates the xml.

Arna

You will need to run a database maintenance. It appears you have a little corrupt data that needs cleaning.
If you'd like, give us a call and we'll run it with you.

Arna

Arna wrote:We are always open, however it's an expensive endeavor to undertake, so without an overwhelming push for another payer or someone offering to pay for the programming time, the priority will remain where it is.

Arna

We are always open, however it's an expensive endeavor to undertake, so without an overwhelming push for another payer or someone offering to pay for the programming time, the priority will remain low.

Arna

Are you wanting to batch them out, or send them individually?
You always have the option to send a statement from within the patient's account.

Arna

Treatment Finder Report: http://opendental.com/manual/reporttreatfinder.html

Arna

Probably. It'd be easiest to just take a look. Perhaps your claimprocs weren't created, or the benefit span is incorrect.

Arna

Thanks Team OD for finally coming up with Multiple Prescriptions , we have started to use it in Live settings. Having entered many drugs and various combinations - A need to have a search option apart from scroll is being felt by the doctors. This would not only improve the ease of use but also add...

Arna

enamelrod wrote:does payment depot integrate with OD?

Currently only PayConnect and XCharge are integrated within Open Dental.

Arna

Your graphics settings are likely causing the crash.
On a workstation that is operational, perform the following steps:
1. Go to Setup > Advanced Setup > Computers
2. Highlight the computer that is not working
3. Click 'Use Simple Graphics'

That should resolve the issue.

Arna

An easy way to stop this happening is to run Open Dental as Admin, and choose the box that says "Do Not Show This Window on Startup".

Arna

These are appointment procedure quick adds. To edit them, go to Setup > Definitions > Appt Proc Quick Adds. http://opendental.com/manual/definitionguidelines.html
We're in the process of updating our web manual and have passed your feedback on to our technical writers.

Arna

This is the million dollar question. If you've never done it before, you may want to recruit some professional help, as you will need to do a Security Risk Analysis for HIPAA. After your staff, your network setup and security is typically the biggest vulnerability in an office. http://opendental.com...

Arna

I do know that PayConnect engineers have been working very hard to finalize a PCI compliant product. They'll be online with chip readers at some point too.

Arna

It's coming. We just released 16.3 to the wild. It takes us some time to finalize all the builds.

Arna

You can change the chart background color in Setup > Definitions > Chart Graphic Colors. The Main Background color can be modified.

Arna

The smart chip reader is not mandated. All that transition did was shift the responsibility from the bank to the one taking payment if there are fraudulent transactions. Whilst this is still a risk in dentistry, the risk is much smaller than general retail as you know your patients and are constantl...

Arna

We have a HL7 interface.
What exactly are you trying to do?

Arna

I think the lack of response is dentists taking the first week or two of September off due to the lower production numbers that back to school affords.

XCharge is our most popular processor. There are a lot of people who use it.

Arna

This query returns the average production for each hour in a date range /*373 Production, procedure and appointment count by time of day (summed hourly), currently set to 7AM to 7PM, can be adjusted, based on apt start time. Does not 'spread' production through apt duration could be adjusted to show...

Arna

I was unable to post this to Facebook, so I adding here to cross post. This is a great query to analyze your collections vs production and see your new patient activity. /*514 Daily Report.*/ /*Calculate current or historical accounts receivable, collectible, outstanding insurance estimates. Note th...

Arna

We typically balance bill a patient (from the account module), when the insurance payment comes in and is recorded. When we run the billing from the manage utility, these same patients are coming up in the billing list i.e., sent a statement on 8/25 but they are popping up in the billing module as ...

Arna

If you can't figure it out by Tues, give me a quick call. It's probably something really simple that we're overlooking.

Arna

Did you select a tooth before using the code? Is it registering the tooth number in the chart?

Arna

Rickliftig wrote:
enamelrod wrote:the master strikes again... you always seem to have great tricks
I was the kid that pulled all the toys apart to see how they worked (Couldn't get them back together again, though!)

Were you responsible for all the broken remote controls in the house?

Arna

Double check that the code is set to chart as a tooth type in Lists > Procedure Codes and double check your paint type. Either the Tx area or the paint type (or both) is off.

Is it dark green? That's fantastically morbid.

Arna

I'm guessing that you have your billing preferences set to send another statement if a payment is made on the account. The preference is labeled 'Include any accounts with insurance payments, procedures, or payplan changes since the last bill'. If that preference is checked, a new statement will be ...

Arna

That's a great workaround. I know we have a feature request for a retained root graphic (I know, because I added it) #217. On my notes, we actually state "It should be possible to create a dummy code with a crown drawing type and dark black color to signify a total missing coronal tooth structure". ...

Arna

Are you using the Open Dental web form platform, or a third party?

Arna

I'm going to leave this one to the engineers, however as long as you aren't trying to enter data in the same windows and the exact same time you kill the program, I think it will be OK. We really should look into WHY there are so many windows open. I think there is a process problem with your staff....

Arna

I believe it is an exam sheet. http://opendental.com/manual/examsheets.html

Arna

Interesting. Which version of Open Dental are you using?

Arna

I'm assuming you're double clicking on the exam you've created to get the 'Edit Perio Date' window, correct?
What's prohibiting you from changing the date? Is it greyed out?

Arna

Open Dental has HL7 capabilities, which is the standard for information exchange between medical softaware programs. I'd highly recommend you contact our implementaion team to discuss. I'd be happy to make an introduction, or you could email implementations@opendental.com. They'll be able to discuss...

Arna

Are you currently using the internal referral features?
If so, to what capacity?

Arna

As Dr. Fuchs mentions, turning off password protected sharing is a bandaid solution and increases your vulnerability. When you turn it back on, you should browse to your XDR image files in your File Explorer. You'll be prompted to enter your network credentials. Do this and check the box to remember...

Arna

Try running the installer as Admin.

Arna

I like the idea of moving the bloat for now. Just to be sure.

I'm assuming you've got your backup strategy nailed down.

Arna

Per NewCrop: "This is an issue with Verizon that they are working to resolve. Essentially they are taking too long to reply to NewCrop with the signed script that must be forwarded to the pharmacy. To help reduce these errors NewCrop will be increasing the time we wait for a response from Verizon. T...

Arna

I don't know.
I'm asking NewCrop.

Arna

How much memory are we talking here? With the exception of the OpenDentImages folder, these files are not large at all, correct? I second David's suggestion to give us a call. It's important you know exactly which files are in use, and which ones are redundant. Don't go removing things without makin...

Arna

You have the option to add a Dx to a Treatment Planned procedure. If you are treatment planning due to a diagnosis, there's no real reason for double entry. If you want to add a diagnosis, but not treatment plan anything just yet, I like to use the watch codes to indicate that there is something goi...

Arna

Open Dental will require Windows in order to run the program. It is possible to run Windows on a Mac, and we discuss it on our web manual: http://opendental.com/manual/clinuxmac.html . Your two options are to run Windows in parallels or bootcamp. This will work with any Mac you have in your environm...

Arna

A BAA is a Business Associate Agreement. They are required as part of HIPAA in the United States (Health Insurance Portability and Accountability Act).
For Singapore outfits, you will need to comply with your local and federal privacy laws.

Arna

Phew! You had me a little worried. DropBox can be an awesome tool, however in most cases it is not appropriate for dentistry.
Do they provide Business Associate Agreements?

Arna

Then you did it correctly.

Arna

Does your Open Dental work? That's the true test

Arna

Ok, that didn't work. I opened port 3306 and it's working. Is that the right move? Yes. Sorry, I assumed that was already open. (You know what they say about assuming...) If the traffic was being blocked by the firewall, Open Dental would not be able to connect to any of the specified mysql hosts.

Arna

You're correct. The only way to trigger a waiting room event is to change the status of an appointment, so you would need to have an appointment in order to place a patient in the waiting room.

Arna

There are a few ways, but the easiest (I'm a DOS girl) is to open command line and type

Code: Select all

ipconfig

Arna

Are you using server name to try and access the server from the workstation? Try using the IP address of the server instead. You may have a DNS issue.

Arna

We use AVG here and have had very few problems (all anti-virus seem to cause at least some kind of issue).

Arna

I second the Mail Chimp recommendation. Their services are awesome and you can really design some great promotional material.

Arna

Drop Box??
I've had some AWFUL experiences with Drop Box and Open Dental users. You've really got to know what you're doing with it, or you run the risk of corrupting your entire setup. Of all the messes I've had to clean up, the worst have all involved Drop Box and the loss was devastating.

Arna

Instead of deleting the substitution code (that affects all plans), you can simply mark 'Do Not Substitute Codes' in the insurance plan setup window for those plans that don't downgrade.

Arna

Feature request #2883 'Attach individual no payment claims to EOBs.' would accomplish this. Feel free to vote on this feature to let us know you're interested in it.

Arna

1. Patient analysis - I know there's a New Patient option, but was hoping I could do it by year with a total # for each month of each year rather than printing out 30 pages of new patients This one will require a custom query. We don't have this specific report available. 2. Revenue by Source - I n...

Arna

I'm assuming the Images Module, as you cannot create a "check" for a zero payment claim.

Arna

We have this report already written on our query page. This report will give you a list of families (the guarantor will list) of anyone seen in the last three years. http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx Copy the following text and paste into your Query Box in the Reports window....

Arna

The built in Insurance Plan List in the Reports window will list all your plans and carriers. You'll need a query for a count of subscribers for each plan.

Arna

I'm assuming you ran the fix tool, not just the check tool, correct?

Arna

Did you run the database maintenance and try again?

Arna

You can add a span to the insurance categories for D2950 to D2954 to be covered as a prosthodontic code instead of restorative. Note that doing this will change the benefits for ALL insurance plans. If that's what you want, the instructions are on our web manual: http://opendental.com/manual/inscats...

Arna

The previous instructions were incorrect.

If you ever get a message that a table is marked as crashed and needs to be repaired, please call Open Dental support immediately. Your database is corrupted.

(503)363-5432

Arna

My understanding is that it does this automatically for MOLARS not for PREMOLARS, so I was wondering if there was a way to set it to downgrade automatically for premolars. We do have it set to automatically substitute for molars, I guess we should probably just select "Always" in the substitue insu...

Arna

Open Dental calculates downgrades posterior composites to amalgams automatically, as long as the 'Don't substitute codes' box is not checked in the insurance plan setup (it's not checked, by default). There also needs to be fees for the amalgam codes in the insurance fee schedules so that Open Denta...

Arna

One issue we've been hit with on the support side is the fact that Windows sets password protected sharing to default, even if it is turned off in Windows previously. This causes some grief when trying to access the OpenDentImages folder.

Arna

Help > Update > Setup in the UL corner. That's where recopy is found.

Arna

Are you printing a copy of the claim, or sending electronically? (The HCFA 1500 is not equivalent to the X-12 Medical file that is generated.)
Is the claim set as Medical or Dental?
We may need to remote connect to take a look at the database and X-12 with you.

Arna

You may need to run Open Dental as Admin to get those changes to stick. The server name and database name write to the freedentalconfig.xml file. Sometimes your .exe does not have enough permission to make the changes to the file.

Arna

You should give us a call to demonstrate when you have a moment. Something is getting lost in translation via text.

Arna

Was this work treatment planned AFTER you made the changes to the plan?
As I mentioned before, if the work was Tx planned before the change, you'll need to adjust manually. Try charting another procedure, and it should pull the Assurant/DHA fees for you now.

Arna

You need to manually change the fees if the procedures are already set complete. Moving forward, the plan will use the Insurance Fee to Treatment Plan, but Open Dental does not retroactively change completed procedure fees with a fee schedule or plan change.

Arna

That is what the check box in the plan is for. You can choose to submit your Office Fee or the Billed Fee (Insurance Fee).

Arna

It's designed that way. Your plan type is PPO Percentage, which bills your full fee and calculates writeoffs in your claims. If you change your plan type to Category Percentage, Open Dental will replace your full fee with the assigned fee schedule in the plan: http://opendental.com/manual/planppo.ht...

Arna

Hi Anne, These plans are becoming more and more common, unfortunately. The Max Allowed Charge will be the fee schedule you use to calculate your writeoffs. That should be assigned to the plan as a regular PPO fee schedule. The difference between the MAC and the reimbursement rate is the patient's re...

Arna

Is the right fee posting to the Account Module?
Why are you reducing your fees for claim submission? Are you absolutely sure your fee schedules are correct? If not, you could be cutting yourself short on reimbursements.

Arna

Break does not automatically deduct, however you can set a preference in Open Dental to have the Calc Daily button make adjustments if breaks are over 30 minutes. Check this box in the Time Card Setup window to automatically add an adjustment to an employee's time card when their break runs over 30 ...

Arna

You have the option to apply the writeoff on the date of service or the date of payment. In Reports Setup, you can check the box to use Procedure Date for PPO Writeoffs http://opendental.com/manual/reportssetup.html . That'll give you the numbers you are looking for. In the account, you should be cr...

Arna

We actually have a web page for this exact scenario: http://opendental.com/manual/changeownership.html

As far as your support account goes, the new owner can assume your support contract. Just give us a call and we will assist with the transition.

Congratulations on the sale of your practice.

Arna

You could program an auto code to use as a procedure button. http://opendental.com/manual/autocode.html

Arna

^^
Yup. It changed my life, so I share that gem with everyone I come across. Just add the D4341 four times to a procedure button and watch that magic work.

Arna

You probably have your insurance plan set to Category Percentage instead of PPO Percentage.
Go ahead and change the plan type, and then update fees in the Treatment Plan Module before completing the work. If you complete work with the incorrect fee, you will have to manually edit it at that point.

Arna

Kevin outlines the way we recommend handling writeoffs.
When using adjustments, your 'writeoffs' will be in the Daily Adjustments Report.

Arna

I agree with bpcomp- you'll need to do a thorough security risk analysis and get BAAs in place if you want to go the Google Calendar route. This is exactly why we built the web scheduler: http://opendental.com/manual/websched.html

Arna

^^
You could just use quick paste notes. ?(abbreviation) will auto populate any quick paste note you create. http://opendental.com/manual/quickpastenotes.html

Arna

wjstarck wrote:PM Justin Shafer. He knows as much about Dentrix as anyone. It's a love-hate relationship though

Arna

A word of caution regarding Drop Box- Drop Box can corrupt your live data. Of all the data restores and recoveries I've done, it's the Drop Box stories that I remember and tell over and over again (as horror story examples). I've had numerous customers lose everything because their corrupted files u...

Arna

sam-I-am wrote:You're certainly right, it works by itself, my bad. I have no idea why this electronic rx stuff is freaking me out so bad.

It's new and shiny and weird at first. I get that!

Arna

The completed prescription will automatically copy to the patient's Medication List and Progress Notes when you do one of the following: The first time the Chart module is opened after a patient is selected. After clicking the eRx button, then closing the eRx window. Manually clicking the eRx dropdo...

Arna

Change the date ranges. That query was written for 2013

Arna

You could set up a procedure button with 4 x Aveoplasty code. If 4 identical quadrant codes are attached to a procedure button, Open Dental will cycle through the quadrants and chart all four- UL, LL, UR, LR.

Arna

Auto Codes require conditions to map to one unique code.
As I understand it, aveoplasty aren't quadrant specific. I am going to grab my CDT book to research, however I can confirm that Quadrant is not an auto code condition at the moment.

Arna

It sounds like your staff could benefit from an hour or two of training. They aren't picking up that they are setting multiples of the same treatment complete. There's a disconnect there, somewhere, that needs addressing. The webinar videos are a great starting point, but if offices find themselves ...

Arna

Set your HYG as a secondary provider in Lists > Providers. That way, the doctor will show on the claims.

Arna

Chris,
He's not on beta. That functionality you describe was added in 15.4.

Arna

Have you played with the new Treatment Plan features, Kevin?

Arna

I moved this to the Main Forum for better visibility.

Arna

1. Emails. You can simply CommLog them in this case. No need to resend. 2. Claims. You can re-create and mark them 'Sent Verified'. What Clearinghouse do you use? Why would you think you need to resend (I may be missing something).\ 3. Forms is a trickier one. Those aren't easily moved from one data...

Arna

It's pretty dangerous. Open Dental as a company doesn't support it. Have you started using the original database again? If so, it's pretty much impossible.

Arna

NEA is required if you will be sending attachments alongside electronic claims. Some users simply choose to mail those claims that require a narrative, xray or perio chart. Thanks for clarifying what you meant by out of network insurance. Most insurance companies are more than happy to comply with t...

Arna

This would be a feature request. There is not one exactly what you are asking for, however #3112 is interesting and could include this in the scope.

Arna

Snail mail will probably end up costing you more than the cost of a clearinghouse in the long run. A Forever stamp is 49c. Envelopes, paper, staff time to stuff all adds up too. Most clearinghouses charge per claim, and it's lower than the cost of a postage stamp. Using a clearinghouse also expedite...

Arna

You can have the Choose Database screen show when you launch Open Dental. http://opendental.com/manual/choosedatabase.html
It sounds like you have the 'Do not show this window on startup' checkbox selected. Uncheck that, and you'll have the option to choose when you launch Open Dental.

Arna

That's not an Open Dental report. It make be Kapricorn that added that.

Arna

The web manual could help: http://opendental.com/manual/recall.html
Training resources: https://www.youtube.com/watch?v=PqKxJBU ... e=youtu.be

Arna

Of course. There are some really great pieces of advice there. Thanks again!

Arna

Thanks for the feedback, Jay. I'm glad to see you've got everything installed and running well. Great advice, too. I may borrow some points for our web manual, if that's OK with you.

Arna

Ujjwal- this was answered in the Main Forum. As Jason said, this is an appointment view problem.

Arna

I answered in the Main Forum. It's probably your appointment view being set up incorrectly. http://opendental.com/manual/appointmentviews.html

Arna

You need to have your provider bars showing on the left (set up in the Appt view), procedures attached to appointments, and the Production selected as one of your appointment view items: http://opendental.com/manual/appointmentviews.html

Arna

It's still in beta, so I wouldn't recommend it, no.

Arna

There is. It seems there is a bit of a breakdown, somewhere, about treatment planning and appointment planning. It doesn't help that we recently made some huge enhancements to Treatment Plans (15.4), so if you're on a lower version, the documentation may not match the program version you are using. ...

Arna

Hi Armand, When you have time, could you give us a call so we can explore the problem in detail? Once we see what's going on, we'll be able to help resolve your issues. If you find you are not getting a timely resolution, please feel free to escalate your issue to a member of our management team. We...

Arna

@sam-I-am - Procedure descriptions are copyright by the ADA, so we cannot allow changes; however if you want a description to 'display' differently in the program, you can use the Layman's Terms in the Edit Procedure Code window. That will display in the chart and Treatment Plan instead of the CDT d...

Arna

You can create another procedure code with a suffix if you want to differentiate materials used, but still bill the same code to insurance. Only the first five digits of a code are submitted to insurance, so I suggest you create a D5110a or something similar.

Arna

Ha! Good one.
I am going to have a member of the eservices team give you a call. You are set to use proxy, however your heartbeat is coming from the old style listener. We'd like to take a look.
Are you in the office?

Arna

The engineer who heads this up just walked in. Let me grab him a cup of coffee and see what he has to say

Arna

You're on beta, correct?

Arna

Open Dental will be operating modified hours in observance of Christmas and New Year's Day. Christmas Eve (Thursday, December 24)- Open Dental closes 2PM PST. Christmas Day (Friday, December 25)- CLOSED "Boxing Day" (Saturday, December 26)- CLOSED New Year's Eve (Thursday, December 31)- Normal hours...

Arna

Wow. Sorry for your frustrations, Lauren. Data conversions can stress even the smoothest running practice. Our conversions team is amazing, if I say so myself. We offer free test conversions for you to work with and really get a feel for how the process and the data will convert. The biggest problem...

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