Open Dental Forum

Nate

I updated to 24.3.35 for the new year and found that now periapical x-rays D0220 and additional PA x-ray D0230 do not specify the tooth number as they use to. Is that correct? I didn't know if the ADA had changed it and do not require the tooth number for that procedure code. Thanks for any input......

Nate

Anyone know if insurance companies are requiring 2024 claim forms now? I wonder if they will reject prior forms. I just switched OD from using our 2012 to 2024 forms and noticed few changes (ie gender U option). I also noticed that the office ID number changed from social security number to our pati...

Nate

OpenDental has a service where they can transfer all the Apteryx images into OD, for a fee. It is called a conversion of X-Ray images from Apteryx to OpenDental. I have not had it done yet but plan to when we transition into OD imaging completely. We are still waiting for a couple imaging features t...

Nate

Jordan- Thanks for all the updates. 0. RobG was able to figure out the issue with only one image transferring over after updating from 21.4.30 to 22.2.54 I had not selected the box 'Show Twain UI' in the Edit Imaging Device. I don't believe we had it checked in 21.4.30 and it worked fine and maybe w...

Nate

Jordan- Any updates to the following changes in the images module? I recently updated from 21.4.30 to 22.2.54 and now have an issue when using ScanX that all the images scan through and are visible scanning in VistaScan software but once its complete and I select close, only a single image enters th...

Nate

Very good questions? With insurances lagging on increases to reimbursement rates I can foresee other providers starting to drop the worst performing PPO plans.

Nate

UPDATED AFTER USING Ver 22.2.40: Jordan- Thanks for the updates to the imaging module in 22.2! DEFAULT LOCATION OF NEW SCANNED IMAGES: Works Great for x-rays. Also great for sending intraoral camera images to correct location. Intraoral camera window remains the size you stretch it to now! OPTION TO...

Nate

Feature Request 14611 was added in January, but it looks like it still has not been approved. What is the estimated time to approve a feature request? If its not approved does that signify it will not be considered? It was basically a request to bring back the yearly view of the calendar which was a...

Nate

The cropping issue that affected images in family module and appointment module does seem to be fixed in version 21.4.22 but as mentioned there were some that required manually re-cropping again. I have not run across any that we could not fix like before.

Nate

I may call OD support today and let them see the issue and try to fix it. I am noticing more patients at least so far that we cannot get their image to show. I initially started thinking it was related to images scanned in further in the past. I think it is related to how the images were scanned in....

Nate

I just updated to 21.4.20 and found some improvements. It seems a few of the images that we have not viewed 1,2,3 months out have been fixed but not the majority of them. Your trick to reset and re-crop helps on some of them. However, I am running into a lot that even resetting the full driver's lic...

Nate

I have updated to the latest version of 21 available (21.4.19) to see if the cropping bug had been fixed. Its not fixed for us yet and it seems that the little trick to view the patient image in the image module and then return to the chart module doesn't fix the issue anymore. Sometimes there is no...

Nate

Jordan- Does the 'Imaging Module' or 'Acquire' feature within it require a support contract to function? What about utilizing the 3D chart? I have maintained support over the past 16 years but assumed the imaging module, any upgrades to it, and the 3D charting were included regardless of support sta...

Nate

Rich, you might consider the latest version 21.4.16. We are not using it full time but testing it regularly and have not seemed to have any issues that required restarting the computer but then again we only test it on a single dummy patient and probably only 4-5 sets of radiographs to get a feel fo...

Nate

Running OpenDental 21.4.11, I noticed when using MouthWatch intraoral camera for direct capture of images into OD the capture window is very small and if adjusted it goes back to small size the next time it is used. I have a 24" monitor with OD full screen and Intraoral capture window is 3 1/2"x 2 3...

Nate

Most of my questions were answered when I visited the link you posted earlier regarding imaging improvements: https://www.opendental.com/site/imaging ... ments.html
It looks like a fantastic set of planned features are listed so I will just keep an eye on when they get implemented.
Thanks again!

Nate

Jordan, I have updated to 21.4.11 and small issue with patient pictures not showing up in chart module or family module. However, if you click on the patient picture in the image module and go back the picture shows up again. I was thinking the mirror image option of newly scanned images (automatica...

Nate

Jordan- I called OD today and the representative explained they do not offer a service to import x-rays from Apteryx. They explained Image conversions will only import scanned images and documents but not x-rays into Open Dental. He explained that with the improvements in OD imaging module and the l...

Nate

Jordan- I purchased Apteryx XrayVision and started using it last year and now that they are discontinuing it I wanted to migrate images directly into OpenDental. Is there a way to automatically transfer xrays/intraoral images from Apteryx to corresponding patient in OD? If not, is there a way to cre...

Nate

Jordan, I agree the mirror image option could be a selection in the 'Edit Mount Def' similar to how the image rotations are defined. Another issue that can be planned ahead of time is for offices that use both ScanX and sensor and require different mount settings based on the acquisition device (Sen...

Nate

Jordan, Thanks for the update and review of some of the improvements that can be made to the imaging module. Would you suggest each idea below should be added as a new feature request or combined as one? 1) Fewer clicks to acquire images 2) Moving images in mounts 3) Default location of new scanned ...

Nate

UPDATED AFTER FURTHER TESTING Ver 21.3.29: Jordan- I am testing the ScanX directly with OD beta on a new computer connected to the ScanX and I'm impressed with its integration. I had a few things that might help improve implementation. Let me know what your thoughts are. SCANX SETUP GUIDE: A guide t...

Nate

Wow!!! Great topic. I have a feeling there will be a big migration from Apteryx XrayVision with the end of support mentioned and there push for cloud service. I would feel wonderful if OpenDental can fill the void left with the exit of Apteryx to on site storage of radiographs. I am long-term OD use...

Nate

This would be a great feature... just ask if address on drivers license is correct, if so then scan and incorporate the info into new patient chart. Is this already a feature request, if so what number, I will vote on it.

Nate

Thanks for the help! I will try that when I return to the office. Our recall system usually appoints patients for recall at time of last appointment. We also do monthly recall and confirmation reminders. We even do quarterly recall reminders if some patients break appointments or somehow fall throug...

Nate

We recently updated OD and found out that you can not break an appointment if it’s for recall! It makes you delete the appointment. Is there a way to change settings to allow breaking recall appointments? We use to break the appointment and send to the unscheduled list if patient calls to cancel the...

Nate

They said it integrates with open dental. Any one try it yet or know how it integrates?

Nate

I was hoping there was a global setting that can be used. For example, we have a lot of patients that have been inactivated over the years. Some that have simply moved away or transferred to other offices. However, some have been inactivated because of payment issues or not following through with tr...

Nate

We have inactive patients that call years after we have sent them notices to follow up with treatment. They do not follow thru with recommendated treatment If the front desk goes to schedule an inactive patient she will get a pop up that they are inactive. Of course it’s a little late to do anything...

Nate

Its great to know Malwarebytes has worked well with Open Dental. Do you know if it will also help prevent some of the common ransomware?

Nate

I noticed Open Dental website does not recommend any specific antivirus software but are there any that cause less issues as of 2017? I have heard Bitdefender and Kaspersky are very effective at virus detection and Ransomware. Any recommendations from others? I would like to find a good antivirus pr...

Nate

Have you tried creating another insurance fee schedule that is 10% less than your standard fees. That process is easy because OD can do it for you. Then enter 0% coverage if its a discount plan. So when you treatment plan a crown for someone it will show your standard fee and the discount fee you ar...

Nate

1. Created an appointment on 5/30 for Patient A 2. Moved the appointment to 5/31 for Patient A, ran the report using date '2017-05-30' and confirmed that the row displays ----> This worked correctly and showed on the list 3. Create an appointment on 05/30 for Patient B 4. Broke the appointment on 05...

Nate

There is an audit trail entry made when the appointment is broke, so no bug. It was just the Query that did not list a patient or appointment when it was broken and not rescheduled. Any idea on how to modify the query to also include any appointment that was simply broken and possibly moved to the u...

Nate

Well I thought it worked just how I hoped but today we had a message on the recorder from someone that was sick. So the front desk broke the appointment and made a note. Then sent the appointment to the unscheduled list. I tried running the query but the patient did not show up for todays broken app...

Nate

Thanks! I think that did the trick. I did not realize how much can be pulled from a query. This will work great until the feature request get implemented.

Nate

So I searched the existing query list to find something that would search the "log text". I would like to know if an appointment was moved or broken on a future date. So say the morning of June 8th has a large opening and I wanted to know if a patient cancelled or moved the appointment, and who the ...

Nate

I here there are several updates to the audit trail in progress. It may be a great time to implement a few of the feature request: 1) I would suggest the ability to search the 'log text' would be very helpful. For example, if you notice a big gap in your schedule next week and wonder who was either ...

Nate

Well I found out that their stb format is uncompressed so theoretically a little larger file and a little better resolution. However because dental x-rays from sensors are very low quality (usually about 4 Megapixels or less) it realistically doesn't make much of a difference in files size or qualit...

Nate

Apteryx can store sensor files in jpg or a proprietary (stb) format. Any recommendations to which would be better and why? I am wondering if there would be a significant difference in file size, image quality, difficulty exporting files or converting to different imaging program in the future. I app...

Nate

Any updates to the issue with wide screen monitors. I upgraded from 19-20" square screens to 24" & 27" wide screens. OpenDental is harder to read (smaller text) and a lot of waisted space in the modules! The appointment module appears overly stretched out. We are a small office and do not utilize th...

Nate

Are there any significant differences between Apteryx XV lite and the full version of Apteryx?

Nate

If I have Bitlocker installed on server computer and then make a backup to a USB hard drive, is that back contain the same encrypted data? If so does that make it difficult to restore later on that computer or to the home computer to test the back up?
Thanks for any help.

Nate

Can anyone explain the difference between BitLocker or Device Encryption and if one is preferred or works better for OpenDental? I have found that Windows 10 Home may not come with BitLocker so it looks like it will require Windows 10 Professional. Does either encryption method slow down the compute...

Nate

Anyone using encryption on windows 10? Which is better: Device Encryption or BitLocker? Do all versions of windows 10 have BitLocker? Thanks for any help you can provide.

Nate

How do I import the file? I am unfamiliar with the xml format. Please explain the process.
Thanks,
Nathan

Nate

I wanted to know if Open Dental is being tested with Windows 10? Will there be any issues with upgrading computers at the office later this year with the new Windows version, or will we have to wait for testing after final windows 10 is released?
Thanks

Nate

Anyone still using YAPI or another way to incorporate Ipad for signatures of consent, treatment plans, health history's?
Thanks for any advise.

Nate

Any update to how encrypted email will function in open dental?

Nate

We are wanting to move to email recalls rather than send all post cards. The problem we are finding is that when you email for a family it only goes to the guarantor (or primary subscribers) email. What do you do if you have both Mom (primary subscriber) and Dads email address but not the 2 young ki...

Nate

I also have tried to use the Planned Appointments, but find it is Not User Friendly and gave up. I think at a minimum it reorganize as treatment is completed. It is true all treatment is planned, unless maybe you mark it as 'Declined by Patient'. So to manually have to add the planned appointment is...

Nate

I have 4 computers, on a wired network, all running windows XP Professional. I was wanting to upgrade the computer that acts as the server for OpenDental. Can I simply replace that computer with one that has a faster processor and running Windows 7 Professional without causing network issues? Is it ...

Nate

Maybe all my other questions should be posted to Dental Town to get more insight on the encryption process for the computer or encrypted hard drives. But I hope someone from OpenDental can answer at least this question: Can OpenDental simply create an encryption of the Open Dental Data folders? Is i...

Nate

I have been researching different disk encryption options but still unsure of how best to utilize them. Any advice would be appreciated. It seems that Bitlocker and TruCrypt are stable software based options. Unfortunately it seems that for Bitlocker it is only available with certain versions of Win...

Nate

I am also curious if this worked to allow access remotely to the encrypted data.

Nate

So you could still use TrueCrypt now that you partitioned the hard drives. Do you find that Bitlocker is easier to use or better in any way?

Nate

Jordan- I am a proud and loyal Open Dental user for 7yr. I have remained on the support plan the entire time. I know some offices may not stay on the support plan or update often but I like the support you offer and it seems your staff is growing as well as the software program. The 3 biggest advant...

Nate

I would appreciate if anyone can give me the basic query to count the number of active patients in a certain time frame. I am looking for the number of patients that have been in within the last 18 months. If they have had 2 prophys or several visits in the past 18 months I would only want to count ...

Nate

I have been using OD for over 6yrs now but was unsure of its ability to Encrypt or protect the data. For example if I back up my data to a portable hard drive or other source can it easily be read if that drive was stolen? Also what protection for the data that has been written in the record. If pro...

Nate

I havent seen the sensors yet but plan on visiting their booth at the upcoming dental meeting in Las Vegas (october). I am interested in knowing how it may integrate with opendental. I read somewhere that they use Apteryx and possibly a name grabber utility. I will report back on the quality of imag...

Nate

Just received a promotion from Apixia for #2 sensor, RINN Set, Hygienic Sheiths, USB Hub, and Software (unlimited users) for $3995? Anyone use them or know anything about the company? I wonder if they will integrate well with OpenDental? I will visit their booth at the ADA Meeting and see if I can f...

Nate

I would like to try and compile OD on my own for personal use. I have not compiled anything in 15yrs and it was very basic at that time. Can someone provide the steps necessary for the easiest process. What programs should be downloaded, steps to complete, will the Dental Codes and info be available...

Nate

I would like to try and compile on my own for personal use. I have not compiled anything in 15yrs and it was very basic at that time. Can someone provide the steps necessary for the easiest process. What programs should be downloaded, steps to complete, will the ADA info be available after I restore...

Nate

I have not used the open dental message feature since it was changed a couple years ago. It use to pop up on the screen and make a noise and was really designed like a built in yahoo messenger. I think you could target an individual computer but maybe not. Anyway I decided to use Windows Messenger b...

Nate

how did you modify your acu-cam to plug into usb?

Nate

Im looking to add an additional workstation to the network. It would be a smaller laptop to review medical hx, chart, notes, etc. I will also back up to it and take it home so it will act as my offsite back up. Anyway I found that the one I was thinking about purchasing has Windows 7 64bit. I read i...

Nate

I want a query to search for patients that we can inactivate and pull charts for. I have the following query but it includes patients that are also inactive and we have already pulled their charts. Patients not seen since XYZ Date SELECT patient.LName, patient.FName, patient.Address, patient.Address...

Nate

No we do not use wireless network.

Checked the MySQL 5.0 and only 4 lines in the my.ini file and they read the same

Called OpenDental help and they suggested going to 'setup', 'show features', and selecting 'multiple office locations'.
That also did not fix the problem.

Any other ideas?

Nate

We have 4 office computers networked together, running xp professional. One acts as the server computer. DSL modem bridged to linksys router BEFSX4. We have no problems accessing the internet from any computers. The only problem we have is periodic error message popping up when using open dental. Th...

Nate

When setting up a new small network (4 computers) would you suggest having fixed IP addresses for each computer or dynamic IP. I had heard that if it is fixed it may be easier to have just certain computers turned on and they could be turned on in any order. Does it differ if they are set to dynamic...

Nate

I noticed some very good tutorials on Open Dental website. I would suggest making one on how to add another computer at the office and how to add a home computer as a back up. It took me a while and 2 calls before we were able to get my home computer up to date with the office data. I imagine it is ...

Nate

Thanks, I appreciate the information.

Nate

Any help would be appreciated. I have already called OD technical support and the gal I spoke with could not help. She thought CareCredit was an insurance with a specific fee schedule. Anyway just curious how others enter the payments when there is a fee paid to CareCredit.

Thanks

Nate

Well did it work?

Nate

Just signed up with CareCredit and we are not completely sure how we should enter payments. We did set up a payment type called 'CareCredit' so that we can assign the payment properly and keep track of it. However we just ran a payment through for a patient and it was for $250. Then I noticed the am...

Nate

I would prefer to have the option. That was one of the many things I liked over Dentrix which didnt really provide the option a few years ago. And at that time they did it the way used less (deductible applied before precent) Not sure now what they do with dedcutibles. I agree the way you suggest is...

Nate

After updating I run database maintenance and get the following: Number of old/received etrans entries cleared: 1227 If database maintenance is ran again it says the same thing each time, so I guess its not really correcting the issue. Also thought I would mention every time I update I get an extra ...

Nate

What about the dell 10.1" HD Widescreen Display (1366x768). It runs about $400-$450 but I dont know if that resolution would make it look ok still.

Nate

I am wondering if the current Netbooks have enough power to run open dental for back up purposes? For example can OD be loaded on one that comes with Windows XP and made as a server that you restore a backup to? I think it would be great option for when the office is closed or Dr. is traveling. Has ...

Nate

How can we tell what future modifications may be made toward the improvement of the program? I remember there use to be a future versions web page that would list projects and aspects in current development. You could see what was planned and have a relative order to it. Now that 'feature request' h...

Nate

I will add a request to allow PPO insurance to payments to be added by total payment. Can you explain the way your office or others handle a patient that has 2 insurances and the second insurance often sends a total payment and sometimes even the first will send a total payment. Im just looking for ...

Nate

I think that would be great. I guess it changed because of the change in the account module and to improve the accuracy of writeoffs. It would certainly make things easier for us if we could do a total payment and if there is an insurance writeoff involved I imagine we could simply enter that by way...

Nate

Just thought it might be advantageous to place Laboratories under the 'List' Tab rather then the 'Setup' Tab. We use the 'List' Tab for other dental office phone numbers, etc. And we tend to go to the 'List' first when we need to call one of our dental labs but turns out its under the 'Setup' Tab. A...

Nate

Just wondering if any developers have thought about making Open Dental application available for the Iphone. I'm sure the apple app store would be willing to accept it and it could even be a nice source of additional income.

Thanks

Nate

When we upgraded a few months back to ver 6.1 we lost the ability to enter claim payments by total and must only do by procedure. This becomes very frustrating in those cases where we receive a check as total payment and not broken up into individual procedures. It seems to happen with almost every ...

Nate

How do you track patients as male/female, or ethnicity? We are interested in tracking them and enter the gender but can not find any place for ethnicity to be recorded in their chart. Then how can we get the numbers?

Thanks

Nate

Does anyone know if it will work on BlackJack cell phone running windows mobile 5.0?

Thanks

Nate

I am still new to creating querys and could not locate an example one close enough to modify for what I need. I would like to find out which services my income is coming from. Can a query be made that will provide the percentage of my total fees received from the following categories of services: Hy...

Nate

Does anyone else have any ideas? I would really appreciate any help with this one.

Thanks

Nate

We have an email exclusively for the front office that is also easily accessed on our web page. For example frontdesk@drsmith.com that can be used to send and receive emails regarding the practice. Any email that is dedicated to that simple task and allows you to both send and receive through outloo...

Nate

I found we have inactivated some patients early in our use of Open Dental but did not pull their physical files from active file cabinet. I need to create a query that will list inactive patients by date they were inactivated along with their first and last name. So we can then pull the ones that we...

Nate

Thanks for the query, it generated the perfect list. Im sure others will benefit from this. I dont mind manually changing the status to inactive because I do not know enough about creating a query. I did not know it was even possible to do it through use of a query. If anyone has altready written a ...

Nate

I would like to print a list of patients who have not been in the office within the past 18 months. I would use the list to pull their charts and store them elsewhere. I would also want to change their status in OD to Inactive, so that if they do call we will no its been a while since they have been...

Nate

Is there a way to use the audit trail or another way to find out when a patients address was changed in the patient information?

Nate

Before I vote could you explain what 'Note scripting and logic in a simple text template' consist of? I graduated 4yrs ago and my dental college had their own software that allowed us to be completely digital and paperless. There were problems and it ran slow at times, but the fastest and best part ...

Nate

Jordan: Are you suggesting we really make a planned appointment for every patient we see. I tend to do it for all the major tx, crowns, bridges, some major restorative plans, but never do it for recall prophys and some single fillings. The reason we dont do it is that its an extra step. Plus the tre...

Nate

Im not sure if this is related to the same issue but we noticed some of an insurance fee schedule changed to standard fee schedule. This is the first time we have run accross this. We take several PPO insurances and have there respective fee schedules entered. We were about to update Principal and n...

Nate

Is there a reason when you change or edit a referral (that is a patient) that it does not change on the Referral List or in the new patients that are referred by that referral? I had a patient for many years that has since went to dental school and now refers patients to me. Because he was a patient...

Nate

So is there not a version that will run on the Iphone? Is it in the future or should I plan on just using logme in on the iphone or something of that nature.

Thanks

Nate

I will just deal with the script page and remove the checked box as was initially described to me and then return it back when I am done. I do not want name brand most of the time just on rare occasions. I would say 98% of the scripts I write substitution would be fine but there are those few that I...

Nate

I tried to print a script for Prevident 5000 Sensetive, its the newer Prevident with 1.1% Sodium Fluoride and 5% Potassium Nitrate. I wanted to check the 'Dispense as Written' box because if I use 'Generic Substitution Permitted' the pharmacy usually gives the generic Prevident 5000 and there is not...

Nate

From the start of the week to the end of the week. I have included an image of what it looks like when I select the week view. You can not even see the days of that week anymore.

Nate

I noticed a button 'MONTH' next to the date in the Appts Module. When I click on it a screen opens but nothing happens. Is it suppose to bring up a bigger calendar? Also when I click on the week view below that then the calendar above it looks like the week is blurry or is partially whited out. Is t...

Nate

Is there a way to estimate treatment plan based on alternative benefit for composite on molars only as I have found several insurances only substituting the amalgam for the molars. They will cover there usual percent for premolars . I thought I read a way of doing it before but can not find it. Any ...

Nate

Came out excellent. Thanks. Guess that is not a feature yet so I will check the feature request and see if I need to add it. The only down side from printing it from the image screen is that it does not put the patients name at the top.

Nate

I thought there was a way to print the patients chart (the graphic chart) but I can not figure out how. Does anyone know? I want to print it like I do the perio chart to send to another dentist. I do not want to send the treatment plan with the chart.

Any ideas?

Thanks

Nate

Can anyone help? I would like a query that list patients with end of year benefits remaining. Any that have treatment planned dental work (excluding cleanings) treatment planned and that excludes INACTIVE patients. If cleanings and exams can not be excluded then if it can be arranged from highest tr...

Nate

I have updated to ver 6.0 and found that the recalls are not calculating correctly. For example the Pano/FMX due date is set to default at 5yrs. Today we had a patient that his insurance will cover Pano/FMX every 3 years and we entered it into his insurance plan information. So today we did Pano, 4B...

Nate

We have some elderly patients that we give 5% off treatment and other patients that we will occasionally give small discounts for if they pay up front. Is there a way to enter a discount that will show up on the treatment plan? For example still show the standard fee and maybe discount in the PPO co...

Nate

1. The only way I can think of to print the graphical chart all by itself is to click the big button on the tooth chart. Then, resize the window to an appropriate size and Alt-PrintScreen. Then use our printscreen tool to print the capture. 2. Yes. Go to display fields http://www.open-dent.com/manu...

Nate

What type of note template do you suggest? Is that concidered a questionare or is it one of the types of actual notes (quick paste notes or auto notes)?

Thanks

Nate

I wouldn't attempt to use Suni directly with Open Dental. It will just be an exercise in frustration. Use Apteryx instead. Would a Suni sensor work well enough directly with Open Dental for endo and emergency basis? I have thought about getting a single #2 sensor and using it for such cases on a li...

Nate

Are there plans for multiple email accounts. For example when the email is set up in open dental it uses the same email from all computers on the network. It would be better to allow multiple accounts so that the front desk can have theirs and the dentist can have his seperate. If this is already po...

Nate

So the Patterson rep just made a stop at our office minutes after my last post. She gave me a flyer with info and sure enough they "want everyone to have the software they need to run their business for free". Wow maybe they have some common ideas with OD... probably not. All they require is a 12mon...

Nate

Hard to believe they would offer it free. I would suspect it is an introductory offer of some sort as they would go out of business to offer it free they have far higher expense then OD. It may be like the new Iphone... it is 1/2 the price of the original but you will pay it back plus more in the mo...

Nate

Is there a plan to inlude soft tissue exam that can be charted in the patients chart. Such things as findings with tongue, floor of mouth, palate, lymph nodes, etc?

Nate

We have a few hundred medications in our database and it gets a little tedious searching for some as they are all very small and the pages scroll quickly to the right when using the mouse wheel. I noticed some space on the right side of the screen above the area used to add new scripts. Would it be ...

Nate

Has there been any update to allow printing the patients chart by itself without the treatment plan?
When printing the progress notes does it continue to print the fees or prices?

Nate

tdong-

I am impressed with the 3D virtual views of you office. It is something I may be interested in doing at some point. Can you explain how you made it?

Nate

Is there a reason that Appointment Confirmation post cards sent is not recorded in the communication log? We use primarily Recall postcards and less Confirmation postcards each month for recall appointments. We have began to notice that some of the Confirmation postcards will lead to patients callin...

Nate

When you say 'it is calculated when you create a recall appt' what exactly does that mean? Is there a way to know when a patient is eligible for there next FMX or Pano? Is there a better way then what we do now which is: look to find out there frequency for FMX/Pano (maybe 5yrs) then see when we too...

Nate

I have updated to 5.6 and thought there was a feature to allow a quick glimpse somewhere in the chart to determine when patient is eligable for their next Pano or FMX. Was that feature included and if so where would I find it?

Thanks

Nate

Why was the posting of insurance checks changed by adding another line ---(insurance payment). It was posted to the correct service date before, which was sufficient. I know it is now also, but what is the advantage to having extra transaction postings. It seems more confusing to see patient's true...

Nate

We have updated from ver 5.2.13 to 5.6.7.0 and found that it is difficult to get an accurate treatment plan for existing patients with PPO insurance. For example now we would like to show Standard fee, Insurance estimate, PPO Discount, Patient portion it would require the following: 1) Make Global s...

Nate

Mike, What version are you using? You have described exactly what I have been doing. I have been printing out the different treatment plans, not the default treatment plan. The problem is that the chart that prints on the different treatment plans still has EVERYTHING charted on it. It's as if the d...

Nate

Mike, I don't think you understood how I enter multiple treatment plans and print them because I am able to print them with only the options I want on them and it very simple. I can give the option of implant vs bridge, crown vs large filling or any other options. Let me explain again... Simply ente...

Nate

I often give a number of different options for patients in their treatment plans. Implant rather then Bridge, Composite over Amalgam, Crown rather then large filling, etc. Simply enter all the treatment in the treatment plan. You can order them by numbers, or add letters and letter the sequence to d...

Nate

I also would like to see all of theses suggestions as future add on features: Having the ability to add notes on the bottom of a statement Standard Statment does not print items with a $0 fee Eliminate Comm logs from Standard statements Eliminate Broken Appointments from Standard statements Have an ...

Nate

Any further progress with the Treatment Plans? I think it would be incredibly helpful if the 'PPO Percentage' could be selected as a global selection on all patients instead of 'Category Percentage'. That would save an extra step for offices who are PPO providers. If this is already possible please ...

Nate

ok... maybe I found the answer, it is a planned feature.
Found this on the planned features and near the top
'Amalgam/composite substitution disable on certain insplans'

Sounds like that was what I would want. Hope it can be changed in the 'Treatment Plan' module and the 'Edit Insurance Plan Window'

Nate

So are you using this alternative benefit feature? Do you find it is makes estimates more accurate or are you finding that you over charge some patients more?

Nate

Im using 5.5.9 and still not able to easily add the referral from the new appointment screen. I thought it was added back to that screen in 5.5 and it is certainly important information that we ask after the patients name. We always like to know where the patient was referred from and usually enter ...

Nate

Are there settings that will allow you to apply this Alternative Benefit to certain insurances or certain patients where the policy applies? I could not find the answer in the online manual.

Thanks for any info

Nate

It seems the latest version will make this change automatically. Under Lists-> Setup->Procedure Codes you can change this option to apply to all posterior, just molars, or just 2nd molars. My question is can you change it according to the insurance plan? For example maybe most Cigna and Aetna PPO's ...

Nate

Just switched from Ver 5.1 to 5.3 and noticed the change in how the treatment plan is calculated. We see a large amount of PPO patients and thus the old columns worked out well when the treatment and cost was explained to the patient. We said the first column is our Standard Fee The next column is t...

Nate

I just bought a new HP Office Jet printer. After hooking it up the claim forms are not printing correctly. It is cutting off the very bottom of the claim form. I tired modifing settings with the printer (boarderless print) and it requires special paper and prints very slow. Is there a way to modify ...

Nate

I hope it can still be added there. We strive to record the referral at the time the rest of the information on that screen is typed in. Im sure someone will let us know the answer.

Nate

Is there a way to simply import/export the medication list. Some of us have already entered many meds with descriptions and it would be a great start for others. I probably have over 200 fairly common meds that my patients are on with descriptions. I would gladly share my data.

Nate

Well I have corrected the few patient refunds that we entered incorrectly. We had just made an adjustment to the account initially. I now changed them to a (-)payment. We just made a new deposit slip today and they now show up on the deposit slip. I did not add them to this latest deposit because th...

Nate

I am able to place a note for a lab script in the patients chart and thus track the progress of the case. I was wondering if I can also print the script so that I do not have to use a seperate Lab script book. I thought that feature was once on the planned list but I did not see it now. Has it alrea...

Nate

I have been very happy with Emdeon and I think they have a very competitive rate. They could improve slightly on the reports they send back with regaurds to the processing of previous claims. Sometimes their electronic report is hard to follow.

Nate

Sounds like a great feature! Cant wait to give it a try. We had a similar feature in a program we used at UMKC Dental School. I believe the software was written just for the school and the best feature was the entry of the notes. Very quick and straight forward. Basically it would have pop ups for a...

Nate

Thanks for the link. It is making since now.

Nate

What is the most proper way to enter a patient refund check so that at the end of the year things balance properly? If we over charge the patient and insurance pays more then we expected how should we enter it into Open Dental? So far we have done it 2 ways and IÃ¢â‚¬â„¢m not sure what the effects o...

Nate

We have many oral surgery procedure codes that we do not use. Is there a way to delete, remove, or hide them? Im not sure how they were entered but possibly when the staff entered new fee schedules for a PPO insurance company. I also found many have made there way to our fee standard fee schedule. I...

Nate

the difference between insurance composite fee and insurance amalgam fee

Nate

I think having a discount column only would cause more problems with the front desk. Then everyone who does NOT get something in this column may think they can bargin the fees lower. Maybe simply giving it a different name may help. 'Adjustment column'. That way as discussed before on a different po...

Nate

Great idea! I never thought about that but it would certainly be a benefit. I support the idea.

Nate

I had just imagined that it would work basically like tradtional lab scripts but have the added advantage of keeping it in the patients record as well as going to the lab. I expected it would be more quick and efficient to allow the computer to fill out all the info about the patients name/age, the ...

Nate

I thought I remember that there was once a planned feature to print lab scripts. Is it possible to do so now or is that still planned?

Nate

I dont have a problem with the print out, but I do have cash and checks on my deposit slip. Cash is handled separately by the accounting system. You don't deposit the exact same amount of cash as you brought in for the day. You also wouldn't itemize cash Why would you not deposit the same amount of ...

Nate

So sounds like there may be a new way to fix the cases where a PPO pays based on standard fee rather then PPO fee. However... as Jorgebon had mentioned we already have found ways around this utilizing the current features. Obviously the quickest way is to make that mysterious positive adjustment... ...

Nate

Is there a software you recommend to do such a back up of multiple folders?

Nate

Go to http://www.open-dent.com/manual/previous.html You will find the most recent 'Production Version' which would be recommended to use. You will also find the most recent Beta Version which may have features you want sooner then later. Often there are small bugs that are being worked out of the Be...

Nate

I found that my back up would take some 15 minutes earlier in the year and I was using a 'flash drive'. The smaller drives seem to be nice for files but not for important back ups. I had 2 different brands and noted the more expensive one would back up about 4-5 minutes more quickly. Then I bought a...

Nate

I have had great success with the built in back up lately. I have moved from using a jump drive to using a small protable hard drive. Back up daily from the server computer (takes about a minute). Then restore to the home computer or laptop every 2-3 weeks. No problems at all. I never stop the MySQL...

Nate

I like to select priority on the treatment plan. I wish I could Select a group of procedures and simply right click on it and thereby select the priority. Now I have to open each individual procedure and select the priority that way.

Nate

Some pop ups would be nice. For example to attach to a patient who possibly owes money, other account issue, or even personal issues. That way when the person calls to schedule an appointment for something, the pop up will make the front desk person read it before she makes the appointment. For your...

Nate

I voted for Open Dental as a add in. Hopefully it will show up next year!

Nate

We use the print screen method and save as image file. Then attach image, but we are running Windows XP Professional.

Nate

That does sound like an interesting and useful idea. As of now we typically enter 'watches' or 'cracks' in the space directly below the chart. I think I would use such a feature if it was available and easy to do, but Im sure I would continue to use the space below the chart because it catches the e...

Nate

That is correct. The child prophy had been deleted from the treatment plan and everywhere else, however in the progress notes the description still said that it was there. Simply deleting the appointment and doing it correctly did fix the problem, but just thought I would mention it.

Nate

Just noticed a minor glitch and not sure if anyone else had noticed it. Version 5.0.8.0 The front office scheduled a women for her recall exam and accidently put Child Prophy. She realized the mistake and deleted the Child Prophy and put adult prophy. I was reviewing the progress notes and found tha...

Nate

I have 2 questions about scheduling blockouts in ver 5 1) Do you have to continually copy and paste each week of the office blockout schedule indefinitely? Or can you somehow set typical office blockout times 2) We have late office hours on Wednesday. We come in a bit later but stay until 7pm. On th...

Nate

Good question... I have also noticed that even if you have ordered the treatment plan in the treatment plan module that when the front desk goes to schedule the treatment in the appointment module they will select from the planned treatment, but all the treatment is scattered without regard to the p...

Nate

Any idea if that $10 monthly fee is for Visa and Mastercard, or is each seperate? Also what fees for American Express or Discover?

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