Open Dental Forum

boboffice

I'd like the treatment plan to respect the frequency limitations. For example, if a patient needs 4 cleanings this year and the frequency limitation is two, I'd like to enter all four into the treatment plan and the third and fourth to show the write-off but not any insurance payment. Can this be do...

boboffice

In an email, if we start typing an address, suggestions from the "recommended contact list" will appear as a drop-down list. How can we edit the contents on that list (i.e. remove an email we wish didn't pop up)?

Thanks!

boboffice

Would it be possible for the back-up function to automatically stop the necessary services, back up, then restart them? Better for the average user.

boboffice

How can we make certain procedure codes trigger a lab case?

boboffice

This is going to sound harsh, but some things are best handled by requiring personal responsibility and accountability in your office. Sounds more like a training issue than a software issue.

boboffice

We gave up. Had to call the insurance companies too often. Now we have a part-timer who does this for us. Way better.

boboffice

The appointment will only change confirmation status if the patient replies "C". Any other response will not have an effect on the appointment. So, it seems that you are saying that the confirm code must be the letter C. This is a dealbreaker for us because we have eliminated the word “confirm” fro...

boboffice

If a patient had an appointment at 10 AM and the lead time was 1 day, 6 hours, the text would go out whenever the start of the Automatic Send Window (in the Misc tab for eService setup). This would usually be set to 8 or 9 AM. It's hard to say exactly when this feature will be available, but it loo...

boboffice

That time is the time that the first messages will start going out. So if you have an appointment 4 PM tomorrow, the text will go out at 4PM today if you have a 1 day lead time for your confirmation. I am working on something now to allow specifying the days and the hours components of the lead tim...

boboffice

Anyone using these services? Contemplating a change from Lighthouse and looking for user experiences/pros/cons. Thanks!

boboffice

I love the forms and webforms functionality and use it for every patient. We have a tablet at the office (Surface Pro) for updating and use online forms for new patients and other minor stuff. Feel free to check them out on my site: http://www.ilovemysmile.com. I find the sheets framework extremely ...

boboffice

I'm not sure how to answer your question, but it brings up another (non-OD) question: Are you sure about this??? Here in CA (and in most states that allow UCR billing for non covered procedures), the max and frequency are NOT reasons to go to UCR. Be careful if you are indeed in such a situation in ...

boboffice

I've always been using the latest betas... but not seeing v17 as available yet. Any secret I don't know?

boboffice

We use Kodak/Carestream. Works flawlessly.

boboffice

When I say "not covered" I don't mean maxed out or refer to some limitation. I'm talking about procedures that a plan does not cover. For example, a plan that only covers a limited set of codes, but the patient needs other procedures. I can mention some plans that only cover exams, extractions and ...

boboffice

Insurance being maxed does not mean procedures are "non-covered" benefits. In most states, and for sure here in CA, you must still offer the PPO negotiated fee when a patient is maxed or frequency limitations apply. Here is the CA law with the pertinent phrase highlighted. Assembly Bill No. 2275 CHA...

boboffice

I have not experienced these delays.

boboffice

Thank you for the excellent answers. All set!

boboffice

Probably an obvious answer but my brain can't figure it out! After creating a custom field (Setup > Family & Insurance > Patient field defs) how and where do I then get the new field I've created to show up? Thanks

boboffice

Who in the world always stays exactly with the tx plan. Seriously. I am crazy busy with no time to watch my staff's every move

You need more than tech support. You need a better trained staff and a correct treatment plan every time you pick up a drill. Not the software's fault, my friend.

boboffice

I'm trying the same and can't find the link mentioned above either. Using eRx successfully otherwise for a while. Please advise. Thanks.

boboffice

Wow I'm going crazy trying to figure this one out! We have one workstation where the icon lights work fine; all others not. I have no idea why. The taskbars are set the same way on both. So are the OD settings. Ahhh!

boboffice

Hmmmm, not sure that will do it. On the list you mention, I have the computer set to "all". On each item on the right side of the screen I have "applies to all computers" selected. My goal is that when any messaging button is pressed in any room, all computers light up that button.

boboffice

We have been a very happy user of OpenDental but recently noticed a feature we very much like has been removed: the icon synch for messaging. We use this all the time since our OD windows on the display is completely covered by our x-ray software. With a quick glance at the taskbar, I can see that I...

boboffice

Got mine from Costco. Works great, takes Apple pay and chipped cards, and cheaper rates than my bank.

boboffice

Yes and yes.

boboffice

We use a Windows tablet. We also have a Kiosk computer but it doesn't get much use now that we have the tablet.

boboffice

I'd love it if OD would offer such a service.

boboffice

Sorry to hear of your difficulties. Contact OD directly and they will fix it I'm sure.

boboffice

Yes, that's definitely the way to see the list. It would be nice if those two drop-downs were in the patient information window.

boboffice

I also have a PC in every op. 5 plus 4 at the front desk. 1 for the pan. And the server totals 11. Also a Surface Pro for medical history updates. And.... an iPad in every op used as I described above. The iPad is a tiny investment compared to the increased production from thorough case presentation...

boboffice

I am absolutely loving the patient portal and can see huge promise for it as it matures with time. For now, I have a couple questions: 1. Can we somehow hide the account and care summary tabs (for now) since our current primary use is webmail? 2. Can we set up provider to provider webmail without ad...

boboffice

Have the patient submit the EOB they will receive and their credit card receipt.

boboffice

Hello from sunny San Diego! I am hoping this forum can help me resolve a problem with the Plans for Family function found under the Add Insurance dropdown. I understand the reason that inactive plans that have been dropped are shown here. However, this creates a problem with the accuracy of the amou...

boboffice

It was the permissions of the destination folder... fixed and back to normal. Thanks.

boboffice

Is anyone else having a problem in the newest beta with the backup refusing to finish? It gets mostly through the A-Z folder then stops....

boboffice

How can there be a 'problem' with my brand new computer's video card / driver / etc? My screen looks exactly like the original poster's screen. To me, lowering my screen resolution (which I tried and it doesn't look that much better / different) is an unacceptable fix. The software should accommoda...

boboffice

Probably the problem is your monitor/driver/video card. I have monitors ranging from 17-32" with no problems running OD.

boboffice

Any new info on this one?

boboffice

Hi Mike! Great to see you here.

The background color of appointments is provider specific as set up in definitions and the schedule setup screen. Use colors that look nice with the text colors you provide. It does not change based on the procedure scheduled.

boboffice

Quick question, I have to change to an e claim clearinhouse tomorrow. I do under 100 claims per month and have been using Tesia Fax which just ended. Is there any reason not to use Tesia for E claims at this time? Is there a reason why Claim Connect is better with OD? Thanks :) I thought you meant ...

boboffice

No. Office is a program, not an operating system.

boboffice

We have a Note column in the Appointment module for this purpose. If we need to be reminded in the future for an even , such as the above , we would write a reminder in the Note column and we get reminded for things to do on that day. I hope this helps I should clarify: I'd like to send a reminder ...

boboffice

I love the email templates and use them often. Some folks don't want to see an attachment in their email so this is nice text-only solution.
Here's my question: can I inset a database field in the email template? Patient name, next appointment, whatever?

boboffice

I have wished for such a function for a long time. I wish there were a way for a pop-up to occur every single time we make an appointment that would allow us to send an email (if one exists) detailing the next appointment with "add to calendar" capabilities. Essentially this is the modern day versi...

boboffice

I have wished for such a function for a long time. I wish there were a way for a pop-up to occur every single time we make an appointment that would allow us to send an email (if one exists) detailing the next appointment with "add to calendar" capabilities. Essentially this is the modern day versio...

boboffice

I solved this problem with my CEREC.

boboffice

A nice thing to do with the large monitor is run OD twice at once.... one on each half of the screen.. lots of things you can do this way.

boboffice

Mine is 26gigs after 1.5 years. We scan EVERYTHING. The drive is 1 TB so I'll need more storage in about 38 years.

boboffice

I noticed that too! Thanks!

boboffice

Any update on this? Thanks.

boboffice

Using DentistPatientManagement software you can send Automatic batch reminders, single manual reminder for a particular appointment, batch reminder for a particular day for all doctors. Automatic reminders can be sent with OD field preferred contact method. For manual reminders you can send by Pref...

boboffice

Not sure why this happens now but we upgraded to Adobe Acrobat Reader XI and now there is a significant lag before the images show up in the preview pane in the images section. Anyone else experience this or find a work around. It used to be almost instantaneous. Thanks. Using OD version 13.2 I'm e...

boboffice

jordansparks wrote:I would put that particular note in the white box below the graphical tooth chart or else in the Service Notes section of the Medical window.

That's how we do it.

boboffice

brandonj wrote:Thank you all for your help!!! I think I have what we need.

+1 User Meetings. I would gladly support/attend any meeting on the west coast. I'm sure several people from my organization would as well.

Brandon

I would also attend a regional meeting for SoCal!

boboffice

me too.

office: 858 675-2285

boboffice

Jordan, of course you are right. I didn't describe it correctly. The sync is working, I just can't log in from my phone. and I've tried everything I can think of. I can log in to other sites, like my bank and my electric company account, so I don't understand why I can't access my appt schedule. Th...

boboffice

jordansparks wrote:What specific version are you using?

13.2.6 (will update to .7 tomorrow).

boboffice

Everything seems to be working fine.... but.... every time I run the database maintenance tool, I get quite a few of the following "errors" being fixed: Mismatched claim InsSubNum/PlanNum fixed: 8 Mismatched claimproc InsSubNum/PlanNum fixed: 27 The above is from just one day. The more days I wait b...

boboffice

We are currently using Ace Dental software and are considering switching to open Dental. If anyone could give us feedback on their experiences with Open Dental that would be great! Thanks I switched from SoftDent at the beginning of this year. It is the absolute best decision I ever made for my off...

boboffice

Honestly, I don't remember why I eventually settled upon consent form as the sheet format. For whatever reason, it does work very well.

boboffice

Use the Consent Form one.

boboffice

Sure it is. Just make a sheet for it. We do it all the time.

boboffice

Thanks. I made it myself on iWeb!

boboffice

Very easy to make using the sheets function. You can see mine homemade ones at www.ilovemysmile.com. Well worth a few hours work.

boboffice

Depending on the treatment plan, I will set priorities. If a patient refuses, I set the priority to "declined" or "wait until 2014". If the treatment is purely optional, like bleaching or veneers but they may want it in the future, I set is accordingly. Now, I'd like to use the treatment finder but ...

boboffice

Only for iPad? Not for Windows/Droid? Yes, only iPad. I recommend the office purchase an iPad for itself. Any iPad, old or new, will be sufficient. This device should remain at the office and be used for treatment consultations. That way it is always charged and available. If you prefer a different...

boboffice

Consider DDS GP app for iPad. It's in the iTunes store. I wrote this app in 2010-2011 for myself and it blossomed into a full blown system. Very well rated, easy to use. Jordan: remove this post if you consider it an inappropriate conflict. I am here on this board primarily as a happy OD user, not t...

boboffice

Try dropbox.com.

boboffice

I think that may be the answer. Savvy, are you regularly setting patients inactive as part of your office processes? If so, that would explain why it's a problem for you, and not anyone else. Here's a query to identify patients with the problem: SELECT patient.PatNum AS PtNum, LName, FName FROM rec...

boboffice

How stable is the current beta?

boboffice

Count me among those happy to pay the fee. In my opinion the OD folks earn and deserve every penny.

boboffice

Use the "abbreviation" field for each code (not layman's term field) for what you'd like to see on the schedule. Despite its name, abbreviations can be long.

boboffice

Here's mine. http://dl.dropbox.com/u/6831488/OfficePolicies.pdf

boboffice

I was using Trophy before we switched to OD so my images were, and still are, stored there.

boboffice

As far as the kiosk signing goes I have a box next to every patient signature box that points to the pen icon like this: <--Click the pen icon with the mouse, then sign the signature pad attached to the computer I occasionally check to make sure the forms were signed by the patient (not their frien...

boboffice

Oh really? I never knew that. I had always assumed that you had to send claims for crowns on delivery date. If its legal to send it on prep date, then I'm fine doing it that way, and not changing the dates on the procedure. Thanks for the tip Jordan! I don't think that is true. At least around here...

boboffice

I have a prctice using softdent and really only want to have a paper chart archival/retrieval program. I do need the abilty to "look up" things and want to archive my older paper charts. Anyone using OD for primarily this reason? I switched from SoftDent to OD late last year and could not be happie...

boboffice

It's just not legally binding when you sign with the mouse. So don't plan on having patients sign things that way if you choose to do that. I have read this elsewhere in the OD dental literature, but must disagree. There is no legal difference between mouse and pad-created signatures. Reference: ht...

boboffice

Joseph Laudie wrote:one of our insurance carriers is requiring that notes be signed or that there be a digital signature. Topaz sig pads could be used, but as far as I can tell if I leave a note when I'm signed in, my user name is recorded next to the note - is that sufficient?

You can "sign" with the mouse.

boboffice

Here's a great site for making custom .wav sounds to go with your Messaging buttons.

http://www2.research.att.com/~ttsweb/tts/demo.php

boboffice

This is an old thread, but unanswered.
When I have a lab case made in a chart with no exisiting future appointment, the case does no appear in the Lab Cases list. Shouldn't it?

boboffice

I have a question regarding the edit appointment window and specifically the single click portion of the window. Currently if I single click to add procedures with a code that requires a certain tooth number (such as a single x-ray or limited exam) the appointment is made without any such number. In...

boboffice

Thank you. That works well.

boboffice

Can I edit the columns on the progres notes? I'd like to hide the amount column and re-organize the order of them.

boboffice

Congratulations boboffice. The Open Dental team is very good at helping with anything you call in about. You can also ask questions on this forum and get less expert help from the rest of us :-) Thanks. That was a big factor in my decision. As long as the conversion goes well (and the world doesn't...

boboffice

No worries, my conversion is this Friday!

boboffice

jsalmon wrote:This page should walk you through that entire process: http://opendental.com/manual/featurerequests.html

I understand the process... was just hoping to view the current list.

boboffice

I am a future OD user. Our conversion, from SoftDent, will be later this month. Our test conversion went well, and I'm really excited. My question is this: how can a trial/future user view the feature request list so I learn from it? Thanks.

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