Open Dental Forum

Jorgebon

How does this work? What procedure code do I assign this paint type to so that I can chart a retained root?

Jorgebon

I have an assistant enter everything while I examine the patient. I start by listing the missing teeth, then caries, existing restorations, defective restorations, etc. We then take x-rays and I check them and enter anything additional and also enter treatment alternatives while the patient is getti...

Jorgebon

You can go to the main menu and select File, then Printers. Select the printer you use as the default. Make sure you click in the box for prompt. Now go to the appointment module and select the print icon. When the printer prompt pops up, select preferences and look for landscape mode. Select it and...

Jorgebon

It will depend on if you have a contractual obligation to accept their fees or if you can have the patient pay the difference up to your normal fee schedule. If you have a contract to accept those fees, just set up a normal fee schedule for each one of their fee levels. You could call them Physician...

Jorgebon

Have you tried to scan documents directly from Open Dental?

Jorgebon

Does this work for you?

select CarrierName, Address, Address2, City, State, Zip, Phone, ElectID
from carrier where IsHidden = 0 order by CarrierName

Jorgebon

Mine was also windows 7.

Jorgebon

A windows update that rolled out in January 2019 disconnected one of my workstations from the LAN. I tried to find a solution for hours and found that the problem is an update that installs .net version 4.7. The solution was to uninstall the update from Windows Update and then stop the updates until...

Jorgebon

Has this been fixed? I don't want to upgrade until it's fixed.

Jorgebon

You would need to edit the Rx sheet. Go to Setup/Sheets and select your custom RX sheet on the right column, if you have one. If you don't have one, then you would need to make one so you can edit it. You can't edit the default sheet that comes with the software. You can edit it by selecting the box...

Jorgebon

You can also send your standard fees on the claim to the insurance if in the Edit Insurance Plan window you select "Claims show UCR fee, not billed fee".

Jorgebon

You guys are the best!

Jorgebon

Thank You.

Jorgebon

In previous versions, if you double clicked a procedure and then selected "complete" from the drop down menu, it would set the procedure complete without changing the progress note. This was useful when you had a patient where you had previously selected "Set Complete" from the procedure or the appo...

Jorgebon

Is it possible that you have highlighted some procedures when you click on Save Tx Plan?

Jorgebon

You can do postcards, but I don't think you can send it through e-mail. Maybe someone else knows a way.

Jorgebon

Yes, now all my machines can use the DirectX tooth chart including the Windows 7 machines.

Jorgebon

This only hapenned in my Window 7 machines. It works OK on my Windows 10 machines.

Jorgebon

I have the same thing except mine does not go away after I Alt-Tab. I had to change graphics preferences in OD from DirectX to OpenGL. Also version 17.3.38.

Jorgebon

You can also assign an F key to that. It will save you some clicks. All you have to do is select the tooth or teeth on the tooth chart and press the F key you assigned. In our case it's F4.

Jorgebon

Thanks!!

Jorgebon

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** MySql.Data.MySqlClient.MySqlException (0x80004005): You have an error in your SQL syntax; check the manual that corresponds to your MySQL server v...

Jorgebon

I'm trying out version 17.1.22 at home and I get an unhandled exception when I try to open the ERAs button in the Manage module. It says that you have an error in your SQL syntax: check the manual that corresponds to your MySQL server version for the right syntax to use near ')' at line 1.

Jorgebon

Check the "Hide Graphics" box.

Jorgebon

Both work nicely with Open dental. Apteryx has the advantage because it can work with most brands of digital sensors and PSP systems. Visix only works with Air Techniques equipment.

Jorgebon

Thanks.

Jorgebon

Also check this:
Open the Lists/ Procedure codes menu. Double click on the implant procedure description. See if there is a check mark on "Do not usually bill to ins".

Jorgebon

I installed the latest version, 16.4.18, and I set the medical history sheet with both ICE contact name and ICE phone number. There appears to be a problem. It will not copy ICE data from the database like it does with other input fields and it will not import the ICE data automatically into the dat...

Jorgebon

Thanks, that would be great.

Jorgebon

Found it on the Patient Form type sheet. The Medical Hx sheet does not have it.

Jorgebon

I would like to link the emergency contact name and number in the Patient Information window to a medical history sheet. Is there a way to do this?

Jorgebon

1. Go to Setup procedure Buttons.
2. Add Procedure button Abutment and Crown.
3. Add procedure codes D6057 and D6059, add an icon for it if you want.

You can do this for every type of crown you usually make.

Jorgebon

It can be done if you make a procedure button for the two codes.

Jorgebon

Thanks. Looks like it's going to be useful now that the year is coming to an end.

Jorgebon

What does the date selector under the Save TP button do in the treatment plan module?

Jorgebon

Does your scanner software offer a way to change the orientation?

Jorgebon

Have you tried using the programmable quick buttons? You just have to select one or several teeth and then select one quick button.

Jorgebon

W3schools.com is a good place to start. Check it out at http://www.w3schools.com/sql/sql_intro.asp

Jorgebon

As a Delta PPO dentist, you agree to accept the PPO fee schedule that Delta has for your area. Your best option is to call Delta and request the schedule. In my area, Delta downgrades composite restorations to the equivalent amalgam restoration. That means you should have a few things set up in Open...

Jorgebon

Are you a Delta DPO dentist or are you Delta Premier only dentist?

Jorgebon

I just had a case like this last week. The patient 's insurance did not pay because the complete amount was used for the deductible. They sent an EOB without a check and we scanned it into the patient's images module. I would prefer if we could scan zero payment checks into the batch insurance windo...

Jorgebon

If you combine both queries you can get all the info: SELECT carrier.CarrierName, COUNT(DISTINCT p.PatNum) AS 'Patients',carrier.Address, carrier.Address2, carrier.City, carrier.State, carrier.Zip, carrier.Phone, carrier.ElectID FROM carrier INNER JOIN insplan ip ON carrier.CarrierNum=ip.CarrierNum ...

Jorgebon

Run this query and then print the results:

Select carrier.carriername, carrier.Address, carrier.Address2, carrier.City, carrier.State, carrier.Zip, carrier.Phone, carrier.ElectID from carrier
where carrier.ishidden = 0

Jorgebon

When I say "not covered" I don't mean maxed out or refer to some limitation. I'm talking about procedures that a plan does not cover. For example, a plan that only covers a limited set of codes, but the patient needs other procedures. I can mention some plans that only cover exams, extractions and a...

Jorgebon

You have two options, 1. go into Lists/Insurance Plans and enter Aetna in the Carrier box. Double click on one of the listed plans and change to PPO percentage. Do this for every plan.
2. Call Open Dental support and ask if they could write a query and have them change it for you.

Jorgebon

In Puerto Rico, and in many states, when an insurance company does not cover a procedure you can charge your regular office fees or whatever fee you agree with the patient. Open Dental does not yet provide a solution for this scenario. The closest thing is defining a plan as PPO Percentage and if th...

Jorgebon

Go to Setup / Manage /Manage preferences. Select the Chart tab. un-check "Allow setting procedures complete".

Jorgebon

I have it as Category percentage because I'm not a Delta PPO provider, I'm a Delta Premier provider. Anyway, I think the only way that allowed fee schedules will work is with Category percentage plans. I have a normal fee schedule called Delta Premier which has my contracted Premier fees. I also hav...

Jorgebon

I do this for Delta PPO. I signed up for Delta Premier, but Delta will pay only the PPO fee and the patient is responsible for the difference up to the Premier fee. The way I set that up is I made a Premier fee schedule and a Delta allowed fee schedule (PPO fees). I set plan type to Category percent...

Jorgebon

There's a report that could give you that information. Check the report under Daily Reports called "Procedures". You should select the dates that you want and the provider you want. Select "Grouped by Procedure Code". There's also an option to select a specific code if you don't want all the codes.

Jorgebon

OK, I think I got it. I went into Setup / Database on that computer and changed the settings to point to the new server. I think it worked.

Jorgebon

A couple of weeks ago the computer I had designated as server started to give me some problems indicative of a soon to die computer. I transferred the database to another computer on my network and everything is fine except that one of the computers in the network insists on choosing the old server ...

Jorgebon

Double click on the description in the window you posted. Select the category you want.

Jorgebon

Hi Luis, 1. If you compile the source code you will not have a patient limit. You do not need to modify the code. 2. OD will run in Windows 10. Check the website for recommended minimum hardware requirements. 3. Do a search in this forum for intraoral camera. Hola Luis, 1. Si compilas vas a tener el...

Jorgebon

Other things that could cause the office fees to appear instead of the plan fees are defining a plan as "PPO Percentage" or if it's the claim that has the office fees, then the checkbox "claims show UCR fee, not billed fee."

Jorgebon

Is there a possibility that some treatment may be planned before you enter the insurance info? This happens sometimes in my office, since we might schedule an appointment for a comprehensive exam, x-rays and prophy before we enter the insurance info. We normally remember to click on Update Fees in t...

Jorgebon

Insurance carrier is the insurance company. This list will keep the insurance company's address, phone and electronic ID. In this list, the carrier list, you only need to have each insurance company mentioned once. The insurance plan list is much larger because it consists of all the different plans...

Jorgebon

1. You can set custom procedure buttons and quick buttons in Setup - Chart - Procedure Buttons. 2. Set procedure code paint types by going to Lists - Procedure codes, then double click on the procedure code you want to customize. Select the paint type you want or use the color override feature to se...

Jorgebon

How do you switch between your regular e-mail and Sendinc when sending e-mail from OD?

Jorgebon

I wanted to try out the Tx plan sheet at home, but my printer isn't working. So I set the default printer to Microsoft Print to PDF. I tried it but it will not arrange the patient's name and DOB correctly. It comes out like this:

Jorgebon

You have to enter a dummy procedure code for each diagnosis, then mark the entry status as "Condition". For example,tooth #17 is impacted so you select tooth #17, click on the condition entry status and select the dummy code for impaction. Once you have that, then mark the entry status as "Treat Pla...

Jorgebon

I had the same problem in one of my machines. I uninstalled adobe viewer, downloaded and installed again. It works now, but sometimes when you click on a .pdf the preview is all black. I have to click on the dark window for the document to appear.

Jorgebon

It could be that you need to adjust the exposure on your machine. The sensor will need less radiation when used outside the mouth to trigger an image. That needs to be increased a bit when you place it inside the mouth. If the sensor does not receive enough radiation, it will not trigger.

Jorgebon

Have you tried the "Today" production and income report, or the "More Options" production and income reports?

Jorgebon

I have been getting an intermittent error in OD version 15.3.11 when trying to send confirmations through gmail. The error reads: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at Patient: name of p...

Jorgebon

I think Medicare will use the NPI number to identify registered providers. So if you have patients that are on Medicare then you might want to add the NPI number.

Jorgebon

Does Eaglesoft capture and edit images from your ScanX machine directly? I thought you needed an imaging software to bridge with Eaglesoft.

Jorgebon

I have the following query that will give me a report of the patients that where seen on a given day for a given provider, the production, insurance portion, patient portion and type of payment. It is ordered by insurance carriers. The date and provider are set in the first two lines. Does anyone kn...

Jorgebon

You can select Hide Graphics on the pontic and abutment that are gone.

Jorgebon

I finally got it. Here's the finished query: SET @FromDate ='2015-05-01', @ToDate ='2015-05-01'; SET @ProvAbbr ='JBA'; SELECT carrier.carriername, provider.Abbr, inssub.SubscriberID, patient.PatNum, SUM(procedurelog.procfee) AS '$Produc_', (SELECT SUM(InsPayEst) FROM claim WHERE claim.PatNum=patient...

Jorgebon

I tried to add the insurance carrier to the query, but then I don't get the patients that have no insurance. This is what I have, it will give me provider selected, subscriber ID if it exists, patient name, production for the selected dates, insurance estimate, patient payment, adjustments and how p...

Jorgebon

Perfect, Thank You so much.

Jorgebon

I've been trying to edit the following query and it's almost what I need. I would like to add the patient's subscriber ID but can't find a way to do it. Can anyone help me? SET @FromDate ='2015-05-01', @ToDate ='2015-05-01'; SET @ProvAbbr ='JBA'; SELECT provider.Abbr, patient.PatNum, SUM(procedurelo...

Jorgebon

Thank you. That zoom function really helps us to see the numbers in our reports.

Jorgebon

I'm trying out version 15.1 and I can't find a way to zoom in on some of the reports any more (The daily payments report for example). The webpage that lists the improvements in version 15.1 calls this the "Complex Report System". Is there a way we can zoom in ? The numbers look very small in our sc...

Jorgebon

The way we set up Delta plans depends on if you are a Premier dentist or a Delta PPO dentist. If you re a Premier dentist like me and the patient has a Delta PPO plan, Delta will pay the PPO fee and you can bill the patient the difference between the Premier fee and the PPO fee. You should have a no...

Jorgebon

Do you have a Delta PPO contract or a Delta Premier contract?

Jorgebon

The way I do it is we have an excel spreadsheet that we prepared that is linked to Open Dental through the Program Links feature. Whenever we receive a check from an Insco we enter the data into the spreadsheet first, then we reconcile in OD. The spreadsheet has a tab for every insco and a tab for t...

Jorgebon

You'll need to make a fee schedule for it that reflects those fees and using category percentage type plan, place all categories at 0% coverage. Using the "Other Benefits" feature, add exams, Btwgs and prophy individual codes at 100%. Then you need to make a copay fee schedule that has the $15 for e...

Jorgebon

Have you tried entering the path of the file to open (the .exe file) in the DBSWin program link?

Jorgebon

We now have CDT codes for missed and for cancelled appointments. Is there a way to have these codes be entered automatically when you choose the missed appointment icon in the appointment module?

Jorgebon

Thank you so much!!

Jorgebon

Have you tried the Database Maintenance tool? That may find the problem.

Jorgebon

If your imaging software can mount the before and after radiographs, just copy and paste or export the mounted images to a folder in the images module. You can set up a sheet that you can use as your referral report that includes the mounted images. This is a referral slip I use in my office. A refe...

Jorgebon

Are you in version 14.2 or higher?

Jorgebon

I created a new image folder called "referral image". What we do is that we copy the image we want to show in the sheet into this folder. You could mount your panorex and periapicals or Bt Wgs in your imaging software and then import it or copy and paste it into the folder. When you design your shee...

Jorgebon

Glad to hear all this is in the works.

Jorgebon

It has to be a tablet with Windows. Android will not work. Neither will small versions of windows like Windows RT. It also has to have a way to connect to your network, either by wired means or wireless if your network has the capability. The only other requirement I can think of is that the screen'...

Jorgebon

That could be a few things, 1. Check that you can see your mysql and A-Z files that are on the server computer from your workstation. To do this, click on "Network" in your workstation, you should be able to open these folders. If the folders are not there, then you have a problem with your network....

Jorgebon

Like this? SET @pos=0; SELECT @pos:=@pos+1 as Patient, patient.Lname, patient.Fname, patient.email, patfield.fieldvalue as QDPAnniversary From patient, patfield Where patient.patstatus = 0 AND patient.patnum = patfield.patnum AND patfield.fieldname = 'QDPAnniversary' AND str_to_date(patfield.fieldva...

Jorgebon

OK, my suspicion is confirmed. I wrote you a query where we convert the text string in your custom QDPAnniversary field to a date type value and it should work. Please try this: Select patient.Lname, patient.Fname, patient.email, patfield.fieldvalue as QDPAnniversary From patient, patfield Where pat...

Jorgebon

I tried treating the field value as a text instead of as a date, and came up with this: Select patient.Lname, patient.Fname, patient.email, patfield.fieldvalue as QDPDate From patient, patfield Where patient.patstatus = 0 AND patient.patnum = patfield.patnum AND patfield.fieldname = 'QDPAnniversary'...

Jorgebon

Sorry about the double quotes. The date also should use single quotes, but for some reason it won't return any results. Apparently this field isn't recognized as a date. We'll have to wait for the solution from the guys at OD.

Jorgebon

Your problem is that those added fields get stored in another table called "patfield". So you would have to link both tables using a common field like the patnum field. This is what you would get: select patient.Lname, patient.Fname, patient.email, patfield.fieldvalue From patient, patfield Where pa...

Jorgebon

Reduce your monitor's resolution to 1600 X 900 or less and you will have OD fill up most of the screen with a small space for your task list. Keep in mind that the vertical resolution minimum is 768.

Jorgebon

I'm really glad to see that the automation of the reconciliation process with 835s is finally in the works. One thing I would like to point out is that it's a little difficult to find a specific 835 once we have the insurance check in our hands. The check usually arrives a week after the 835 does, a...

Jorgebon

Actually you can change the order in which items appear in the progress notes by assigning a priority number to each one. Assign prioity 1 to the item you want to appear first, then assign priority 2 to the second one and so on.

Jorgebon

I'd check out the Tigerview cloud version just for it's ability to automatically save thumbnails to Open Dental. You would be able to go into the patient's image module and clck on whatever you want to see.

Jorgebon

If you mount the individual PAs in a fullmouth mount, it will make a thumbnail of the full mouth. You click it and you will get the full mouth. What it will not do is that if you click on a Pa within the full mouth, you will not get the individual Pa. You have to close the full mouth image and then ...

Jorgebon

Here's a list of possible software products that will run with ScanX: http://www.airtechniques.com/pdf/08authorizedSoftwareVendorsScanx_3.pdf They should also add Apixia software to that list. Another thing you should check is if the software you are considering can scan in all your radiographs in o...

Jorgebon

Whatever software you choose, be sure that it will have no problems with Open Dental and that you will get expert help in selecting the best settings both in your imaging software and your X-Ray equipment. The best Scan X images I've seen are made in Visix or Tigerview. I have some examples here of ...

Jorgebon

Thank You, this is very nice.

Jorgebon

I have Scan X with Visix. This software is a limited version of the more complete Tigerview imaging software. The only problem with Visix is that it will only work on Air Techniques products. In my practice, that is not a problem since I only use ScanX phosphor plates and do not plan on buying any o...

Jorgebon

You'll need printers, I suggest an ink jet for printing x-rays and something for the front desk to print out invoices, receipts, insurance forms, etc. You'll also need a scanner and a copier. We have a Multifunction printer/scanner/copier. You should decide on what you are going to do for backups. W...

Jorgebon

One of the good things about Open Dental is that it doesn't require much resources. It will run on a $600 computer perfectly well. It doesn't need a real server for a network like yours since it can run peer to peer very well. I would be more worried about what computing power your imaging software ...

Jorgebon

Go to the main menu and select "Reports". Then select "More Options" under the Production and Income section. Select "Daily" and then the associate provider. Click OK.

Jorgebon

First, go to Setup/ Laboratories and enter the lab info and select the sheet you want to use with each lab. Then when you are ready to make a lab Rx for a patient, select Labcase (to the right of Rx icons). Then highlight the lab from the list and click New Slip.

Jorgebon

You could make a custom Labslip sheet with all those preferences. SOunds perfect, how do i do this? cant figure it out myself! The easiest way is to scan an existing lab slip and then add the fields. Go to SETUP, then SHEETS. Select LabSlip on the left hand column and then click on COPY. This makes...

Jorgebon

You could make a custom Labslip sheet with all those preferences.

Jorgebon

The only graphs made by OD are found in Reports/Dashboard. Anything else would have to be made with other software.

Jorgebon

OK, that makes sense.

Jorgebon

I did that and it still stays Active.

Jorgebon

I'm on version 14.2.6.
How do you inactivate a medication? There's no drop down list like in problems or checkbox like in allergies. The only option is to delete the medication.

Jorgebon

Another work-around is to use windows' snipping tool to capture an image of the 835 as displayed by Open Dental, then import that into the payment. The advantage with this is that you get lots more information than what you get from the print version.

Jorgebon

You can download and print them. More functionality is currently being worked on. But so far it's pretty sweet. The guy working on the project is pretty stoked about the whole ordeal. It's fun listening to him describe it all. It should make your life mucho easier. Hopefully no front desk workers l...

Jorgebon

That's my original question. I found a work-around. If you have any software that installs a "print to file" printer in your system, you can choose that printer and basically create a document that you can import into the payment in batch insurance. Some software programs that can do that are Micros...

Jorgebon

Does Open Dental save the information received in 835s to a table in the database that we can query or does it just read and display the information on the 835?

Jorgebon

I don't know, since I use a different clearinghouse. Maybe they have to set something up at your clearinghouse. Jason at Open Dental might be able to help.

Jorgebon

It's new on version 14.2. If your clearinghouse has the capability to send these and other documents, you will receive them in the "Send Claims" window. I get 835s, 277s, acknowledgements and text reports.

Jorgebon

I really like what we have so far in version 14.2. Can't wait to see the day that we can reconcile 835s by clicking on a button. We'll probably still have to manually reconcile when the payment doesn't match with what was expected, but if we get a report of the differences at some point in the procc...

Jorgebon

I have a code for crown prep and a code for crown seat. I set complete the crown code on the date of the crown seat. What procedure do you schedule for during the actual crown prep then? Or do you schedule the crown prep and then just leave the procedure as "TP" for a few weeks until you cement the...

Jorgebon

Just to make this more interesting, I believe I'm the exception to this rule. I also use Chrome and it's built-in pdf reader. I have never had this error in any of my computers. This could probably be a glitch in the installation on some computers.

Jorgebon

Is there a way to import an explanation of benefits (835) document that we receive automatically from the clearinghouse in version 14.2 to the batch insurance window like we do with scanned or saved EOBs?

Jorgebon

I have a code for crown prep and a code for crown seat. I set complete the crown code on the date of the crown seat.

Jorgebon

The Commlog will store communications to all family members, so the name field will be filled with the name of the family member you communicated with. It will stay blank if the communication is with the patient whose record you are in.

Jorgebon

I don't have an auto code for prophys. Did you add it on? Check your recall type for prophy and child prophy. There should be a place there for specifying the age.

Jorgebon

I believe the only thing you can do is reduce the resolution.

Jorgebon

It should be OK because if you alter the form in any way, the Topaz signature is automatically invalidated.

Jorgebon

As long as you don't delete the old scanned image from the Open Dent Images folder your old sheets should be OK. If you plan to make a new sheet, it can have the old scan or a new one and that won't alter your old sheets.

Jorgebon

Does anybody know how this ICD 10 thing is going to affect us? Will we have to enter diagnosis codes?

Jorgebon

No, you can only get the information from it and then have the claims you are interested in evaluating be listed by using another query like this one for Humana: SET @Carrier='%Humana%'; SELECT carrier.carriername, claim.claimIdentifier, claimproc.provnum, claimproc.patnum, claimproc.procdate, proce...

Jorgebon

If your backup has the images folder on it, just use that. Browse to it from the window that says it can't find the folder.

Jorgebon

We send recalls by e-mail and postcards. We prefer e-mails because we have been getting a better response from these patients than from those that we send postcards. I don't know about SMS. You will get an entry in your progress notes either way, and it specifies the method used.

Jorgebon

I found the way to define a plan that has deductible for everything (including x-rays) but excluding exams and preventive. You enter the deductible amount in the general deductible field, then leave blank deductibles for diagnostic and x-ray ($0 is not the same thing) and put $0 for preventive deduc...

Jorgebon

You can follow the changes in http://opendentalsoft.com:1942/ODBugTra ... sions.aspx .

Jorgebon

This is what you could call a per visit copay (although I agree that it's more like a daily deductible). We have this kind of plan here in Puerto Rico. Open Dental doesn't have a way to do this automatically yet, but the recommendation is to create a procedure code called "office visit" and mark "do...

Jorgebon

I've noticed that the queries for listing the daily payments made by patients and insurance companies do not take into account payments made that are not attached to a specific procedure. For example, a payment made by a patient for a broken appointment will not appear in the query results. Is there...

Jorgebon

If you add "with rollup" at the end, you will also get totals for each column, but then it won't print out correctly since the print function for queries adds its own sum total for the last column.

Jorgebon

I finally managed to write the query I was looking for. The hard part was converting a column into a row. The user can see how many claims are pending per month from each one of the insurance companies. This is how the final result looks: http://i69.photobucket.com/albums/i77/jorgebon/FinalQuery.jpg...

Jorgebon

When the pending claims are distributed by month in a spreadsheet style report, you get a more graphic idea of what companies are problematic. This query would be used in combination with other queries that give you a detail of what the pending claims are and what procedures are involved. I already ...

Jorgebon

I'm trying to make a query where I can get the number of pending claims for each insurance company for each month of the year and then a total for the whole year. This is as far as I could get, and I can't find a way to distribute the claims for each month. The query and a picture of the result foll...

Jorgebon

You could add it to "service notes" in the medical history.

Jorgebon

Does anyone know of a way we could schedule confirmation and recall emails so they could be sent at a later date? This would be very useful for sending out confirmation emails for Monday's appointments one day before (Sunday) instead of sending them on a Friday before the weekend where the patient w...

Jorgebon

Hello Manny, I have a WIKI page in spanish that tells you how to reconcile insurance payments given different scenarios like partial payment, zero payment, etc. I'll post it here for you so you can use it with your customers in Florida and Puerto Rico: [[Home]] <h1>Escenarios de Reconciliación</h1> ...

Jorgebon

I don't think it would be legal to have the signature appear automatically. The purpose of the signature is to certify that you agree with what the progress note says after having read it and edited it.

Jorgebon

So, would the correct way to define a plan with a $50 deductible that applies to all treatment including diagnostic, x-rays and preventive would be to enter $50 in the general deductible and leave blank the fields for Diagnostic, X-ray and Preventive deductible?
Jorge Bonilla, DMD

Jorgebon

I agree, this is indeed a bug. This is not a new feature that we would like added to the program, it's something that was supposed to be working a long time ago and right now it only works part of the time. I hope they reconsider and treat malfunctioning features as something with more priority than...

Jorgebon

You need to do one more thing: The split procedures (those that were not paid) will appear as "Waiting to send" after you split them. You need to either print the split claim or just change it to Sent-Verified. You do this by double clicking the red unsent split claim and changing the Claim Status i...

Jorgebon

You would have to do that manually or by adding an adjustment.
Jorge Bonilla, DMD

Jorgebon

I tried it like you said with the fillings before the x-rays and there is definitely a bug. When you set complete other procs on another appointment before the x-rays it will calculate the deductible twice. I guess I hadn't noticed it before because we almost always complete x-rays before any fillin...

Jorgebon

If it doesn't work for you, then there must be something wrong in your database or your version is older than mine. I'm on version 13.1. Mine works fine and we have multiple patients of this type. The software calculates correctly in our office. I suggest you recheck it step by step and see if you c...

Jorgebon

Version 13.1.40 has state Rx ID and provider DEA number as output text. I haven't tried it but I believe those should work. It still doesn't have the NPI number though.
Jorge Bonilla, DMD

Jorgebon

This is how we do it in our office, and it has worked fine for us: 1. Classify the plan as "Category Percentage". 2. Enter the percentages for each category (100, 80 50 or whatever it is). 3. Enter the general deductible ($50) and annual max if any. 4. Enter $0 in deductible for Diagnostic and Routi...

Jorgebon

Go to the main menu and open Tools/Misc Tools/Merge Patients. Select the patients' records and then merge them into one.
Jorge Bonilla, DMD

Jorgebon

You also have to install MySQL and set it up as a new server in the installer. I'm not sure , but i think you can also install the trial version and then when you restore from the backup it will update Open Dental to the version on your backup.
Jorge Bonilla, DMD

Jorgebon

I have ScanX with Visix and I like it. Visix is a smaller version of TigerView software. I think the better option is to buy TigerView (the complete software) because it can run many brands of intraoral sensors that you might decide to buy later on. Other software options are Apteryx and XDR. I've s...

Jorgebon

Make sure they're TWAIN compatible so you can scan directly from Open Dental. If not you'll have to scan and then import or copy to Open Dental.
Jorge Bonilla, DMD

Jorgebon

We have a space on our form for "other" allergies and "other" problems. They don't go automatically onto the database, we just do it manually. Our form lists problems and allergies that can be of importance to us, and those do transfer automatically. Rare allergies or problems that are of no consequ...

Jorgebon

You can also access it from the chart module in the following manner:
1. Select referral from Entry Status.
2. Select tooth and procedure to refer.
3. Double click the procedure in the Progress Notes section.
4. Click on the square with the ... above the Procedure Notes box.

Jorge Bonilla, DMD

Jorgebon

If he has an individual provider NPI number with some Insurance companies and a corporate NPI number with the other companies, he's going to have problems with his claim submission. On some companies he's going to need to send a treating dentist different from the billing dentist. On the ones that h...

Jorgebon

In my office we have a medical Hx form that we made with the sheets feature. We also have a Medical Hx update form which is very similar to the one that comes with Open Dental. The way we do it is that we bring the form up and I interview the patient while I enter the info into the form. I start out...

Jorgebon

If this did not happen before, there could have been an automatic update to the video driver like with window's updates. Check if there was a recent update and roll it back to the previous driver version.
Jorge Bonilla, DMD

Jorgebon

The text you wrote is not showing because you haven't set the size of the block of text. Adjust width and height by entering the approximate size of the text field. For example, if the block of text is about 6 inches wide and 4 inches tall, enter width of 600 and height of 400.
Jorge Bonilla, DMD

Jorgebon

Double click the graphic on the sheet and then set the size you want in the properties window that opens. To move it in the sheet, click and drag it. What type of sheet did you select for these? Depending on the type of sheet you select you will have different things available to use in it. To enter...

Jorgebon

You can save that as a chart view on that same tab, and then assign an F key to it so when you press F3 for example, you get your commlog notes.
Jorge Bonilla, DMD

Jorgebon

Thanks for all your replies. I used your ideas and started out with a page on what to do when we receive underpayments from insurance companies. I hope to keep adding how-to's and organizing my office's procedure manuals and documents.
Jorge Bonilla, DMD

Jorgebon

Has anyone used this? Please give me some examples of how we can use it.
Jorge Bonilla, DMD

Jorgebon

Even though 13.1 is called Beta, it is very stable and right now it has no known bugs. I'm using it at the office and have no complaints.
Jorge Bonilla, DMD

Jorgebon

Is this when you boot up your computers or is it after they have been running for a while. I find that if I try to open the software immediately after booting the computer it takes a long time. That's probably because the computer is still opening other stuff in the background. If I open the softwar...

Jorgebon

This is a per visit copay plan with several complications. Do a search in the Open Dental website for "per-visit copay". It explains how you may define at least part of it. The problem is that OD doesn't handle this type of situation yet and we need to start voting on request #2073, maybe adding a r...

Jorgebon

Cloud based practice management systems may be a good option in some parts of the world. Where I practice, internet connections aren't as reliable as I would like. In the past month we've had two or three days where we had no service due to problems in the service provider's infrastructure. If we ha...

Jorgebon

I just received an e-mail from one of the other practice management systems. These are the guys that have the cloud based thing. They specifically promote their product by saying that Open Dental is too complicated. Shameful mudslinging. Here in Puerto Rico we have a saying that says that people onl...

Jorgebon

Here's a query I wrote for this purpose. Check it out to see if it will give you what you need: SET @FromDate='2012-01-01' , @ToDate='2013-01-01'; SELECT claim.plannum, claim.claimstatus, claim.datesent, claim.patnum, claim.claimfee FROM claim WHERE claim.claimtype = 'preauth' AND claim.datesent >=@...

Jorgebon

Insurance companies are driving me crazy. Medicaid started it by designing plans with a copay per visit. Now some Medicare Advantage plans are using the same concept and they are taking it one step further by applying it to only some categories. For example, a $5 per visit copay on Dx, Preventive an...

Jorgebon

The problem with a foreign call center is that your competitors will have a field day bad-mouthing OD support to prospective customers. Another alternative would be that you credit a customer that hasn't used phone support for a year or whatever time period you decide with X% of the support fees pai...

Jorgebon

If the insurance company does not cover posterior composites at all, follow these steps: 1. Setup an insurance category for posterior composites. 2. Enter your regular fees for posterior composites in the insurance company's fee schedule. 3. Enter 0% coverage for posterior composites in the Edit Ben...

Jorgebon

Go into Setup/Recall types and double click on prophy. Set the time pattern you want for the whole appointment there. It doesn't add any extra time for the bitewings. I don't think there's a way to do it automatically.
Jorge Bonilla, DMD

Jorgebon

Yes, pick the show tab in the chart module (it's on the upper right corner). Then click on ADD to add whatever chart view you would like. You can have several views and assign an F# to each one so you can switch from one view to the other with just one keystroke.
Jorge Bonilla, DMD

Jorgebon

The referral slip is designed to go on a 4 1/2 by 6 1/2 in page. You can make it a different size by editing the sheet. Make sure you duplicate it first in Setup/Sheets. Double click on the duplicate and click "Edit Properties". You will see the page size (width 450, height 650). Make it 850 by 1100...

Jorgebon

One way to add a tax is to do it manually when the front office person prepares the walk-out statement for the patient. You can add an adjustment to each cash payment made by the patient. You can go into Setup/Definitions to add a positive adjustment name such as "Sales Tax". You can then write a qu...

Jorgebon

The filing code is used in the electronic claims. If you use the wrong filing code, the claim might not get past the clearinghouse.
Jorge Bonilla, DMD

Jorgebon

I think the new code will be D1208. I'm worried that some insurance companies might not be ready for the new code while others will. How are we going to keep track of what code to use?
Jorge Bonilla, DMD

Jorgebon

There's another way to send a report to the referring dentist. You can use the e-mail feature in the chart module. Make different e-mail templates that you can edit before sending. This also lets you send images.
Jorge Bonilla, DMD

Jorgebon

You can use the referral letter sheet. You can make several different letters to use as templates. You also need to enter the referral source in the Family module by doube clicking the green referral section in the patient information column. Make sure you have the referring dentist's e-mail address...

Jorgebon

You have to copy the background image to your A-Z folder. It should be .gif or .jpg. Just scan your background image in one of these formats and save it to the A-Z folder. Then you have to make a copy of the UB04 form. To do this go to Setup then Claim forms, select UB04 and click "Make a Copy". Dou...

Jorgebon

Here's some:
viewtopic.php?f=1&t=1444&p=6205&hilit=p ... tons#p6205

Jorge Bonilla, DMD

Jorgebon

I noticed that the trial version available for download is last year's version 11. A lot has changed since then in OD, making that trial version look disappointing when compared to more recent versions.
Jorge Bonilla, DMD

Jorgebon

Since your NPI doesn't change, you can add it as static text on the sheet. This would only be a problem in offices where more than one dentist prescribes. In that case, you would have to make a prescription sheet for each prescriber.
Jorge Bonilla, DMD

Jorgebon

The way it works for me is that I tx plan a procedure that needs preauthorization, it will show the amount that insurance and patient should pay in the Tx Plan module. I then click on preauthorization to print the form and send it to the insurance company. When I get the response from the ins co, I ...

Jorgebon

I guess you'll have to call support so they can figure out what's wrong. I can tell you it's working fine for us, so it must be something that's not set up right.
Jorge Bonilla, DMD

Jorgebon

Check what fee schedule you have chosen in the insurance definition in the Family Module. Then go to that fee schedule in Lists/Procedure Codes and check if that procedure has a fee listed.
Jorge Bonilla, DMD

Jorgebon

I have a ScanX Duo. The ScanX needs imaging software, as does any other digital radiographic platform. Air Techniques sells Visix software, which is a smaller version of TigerView software. You can also use Apteryx and I believe you can use XDR software. Manny Ramirez, a frequent poster in this foru...

Jorgebon

The claim number for the predetermination some insurance companies give .
Jorge Bonilla , DMD

Jorgebon

I would go one at a time. The only exception might be a new office that is starting up. It may take some time for your staff to master OD and for you to enter all your documents (like Hipaa form, medical Hx forms, referral forms, prescription forms, lab prescription forms, etc.) as sheets in OD. I d...

Jorgebon

Double click on the claim line in the Account module and enter the number in the "Predeterm Benefits" box at the top of the window.
Jorge Bonilla DMD

Jorgebon

I haven't tried it, but if you go into LISTS, then PROCEDURE CODES, look up the line for sealants. Double click on the line and then change tx area from "Tooth" to "Surf". That should do it. From then on when you select to treatment plan a sealant it will require the surfaces.
Jorge Bonilla, DMD

Jorgebon

Do you know of any dongle or usb hardware that can be used to protect the software? I remember a database software I had that used a dongle. If the dongle wasn't connected the software would not run. I was wondering if there was such a thing that would impede copying the database folders or even run...

Jorgebon

The only problem with Visix is that it's limited to Air Techniques products. If you want to buy a sensor of another brand, it won't work. The complete version is TigerView. It will run lots of different products, but it is a bit more complicated to use.
Jorge Bonilla, DMD

Jorgebon

I have Scan X and Visix. Visix is a limited version of TigerView. I like it because it's extremely easy to use so all my staff can use it and it produces incredibly detailed images with ScanX. We scan the images into Visix and then either copy-paste them into Open Dental (single images) or Export-Im...

Jorgebon

In case you are the specialist and would like to send a report to a dentist that referred a patient to you, you can use the "referral letter" sheet instead. In this case,when you enter the patient's info into Open Dental be sure to enter the name of the dentist that referred the patient to you by do...

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