Open Dental Forum

You mentioned earlier that the update tool would only work if you were a support subscriber. I am using a compiled version, so I assume upgrading would not help me?

If not, is there any other way to change the planned treatment (besides manually changing each one)?

I have added the Fluoride code manually, but is there a way to get it to change the code from D1203/4 to D1208 for all of the treament already planned (and appts scheduled)? We pre-appt all hygiene patients, so I have over 6 months of patients scheduled already with the D1203 code.....

I tried both of those and it still gets the same message.

I am trying to set up email with Comcast and I keep getting the error: mailbox unavailable 5.1.0 authentication required I have tried all kinds of different settings in the email setup. I am using: smtp.comcast.net port 587 and have tried SSL checked and unchecked I am not sure what else to try... A...

One more thing.....

That same copy of the database works fine on my old windows computer and doesn't get these errors.

Thanks!

After restoring the database, I could see all my appointments and patients. If I go to change anything, I get an unhandled exception saying that the table is read only. After I close OD and then relaunch it, after the choose database window, I get the small box that says preference is read only and ...

Using the restore function inside Open Dental

I am switching my computer over to a Mac running Parallels. I have intsalled Open Dental and it is running fine. When I go to restore my backup, everything seems to work fine and I can see all my data. If I try to change anything or close the program and try to launch it again, I get an error messag...

I am not even sure what an incomplete backup is.... I think all backups were done from inside Open Dental. Is there a way to tell?

I do have .net 4.0

I am getting the "incorrect key file for table 'patient' try to repair it" message when I am trying to convert my ver 6 database to ver 7.9. It then stops the conversion. I have used database maintenance on it, but it still gets this error. When it says try to repair it, what else should I be doing ...

They gave me a login and a password.

Do I still need to call in to Open Dental to get another one? Also, I am not a subscriber of your support. Would having a different login change the file extension?

According to the technician at Emdeon, they said that open dental normally sends them ECF 1.3 files with the .REC extension. The test claims were not coming to them with the .REC extension for some reason. This is all beyond me so I don't really know what that means...... I simply called them up to ...

I am using an older version (6.3) of Open Dental and I was planning on switching over to WebMD. I was running some test claims with them using the preset settings for WebMD. They said they can't read the 837 claims and they need to be converted to REC files. How do I do that?

Thank you!

Actually I got the myssql accounts figured out and they are fine. What seems very strange is that sometimes when I get to the choose database screen, I can see all of the computers on my network in the dropdown box and then other times I can only see localhost. Even if I can see the other computers ...

I read the section on MySQL passwords and I downloaded Navicat and followed the instructions. In the user accounts it showed 2 accounts (not the 4 mentioned in the instructions). How do I tell if they have any passwords that have been changed? I have not intentionally changed any of them.

Yes, you can browse all the computers in the network and see the shared files on every computer. So the network is functioning correctly...........

I have restarted everthing, router, computers, etc. It didn't change anything. Any other ideas?

I am all of a sudden getting 'host is not allowed to connect to this MySQL server' error on all of my computers including the server when I hit OK on the choose database screen. Everything had been working fine for the last year and I haven't installed any software or made any changes that I am awar...

Please help! I compiled version 7.4 and when I launch Open Dental I get the following error: ************** Exception Text ************** System.MissingMethodException: Method not found: 'Boolean OpenDentBusiness.Programs.IsEnabled(System.String)'. at OpenDental.ContrChart.ContrChart_Resize(Object s...

Is the source code for the new installer that installs MySQL 5.0 available somewhere? The link you gave me is for MySQL 4.1.

Thank you!

It is running on 32 bit Vista with just a typical installation. We are using version 6.3 and are not using signature pads.

Thanks!

I am getting an unhandled exception when I double click on procedures in the account module to edit them. It says:

The specified module could not be found. (Exception from HRESULT:0x8007007e).

It does this on the server and the workstations. Everything else runs fine.

Any ideas?

Thank you!

I downloaded the source code from that page and it is the older mysql 4.1 installer, not the one in the screenshot......

Is the source code for the new version of the installer available for download?

Thanks!