error 24 & error 17

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hhww
Posts: 2
Joined: Thu Jul 21, 2011 8:06 am

error 24 & error 17

Post by hhww » Wed Aug 03, 2011 11:05 am

We are getting these errors several times a day. Error 24 usually can quit & then log back in Error 17 have to shut system down & restart. Anything on this??

TanT
Posts: 21
Joined: Wed Mar 23, 2011 11:52 am

Re: error 24 & error 17

Post by TanT » Wed Aug 03, 2011 11:10 am

Newer versions of Open Dental are having issues with older versions of MySQL. A typical error is "Error 17", and it might happen a few times per day, requiring restarting the MySQL service each time. Since the errors are coming from MySQL rather than Open Dental, the only way to get the bug fix is to upgrade MySQL.

See the Open Dental website for updating instructions: http://opendental.com/manual/mysql55.html
Tanya Support Tech #16
Open Dental Software

hhww
Posts: 2
Joined: Thu Jul 21, 2011 8:06 am

Re: error 24 & error 17

Post by hhww » Wed Aug 03, 2011 12:35 pm

Thank you I will try that

CMJ
Posts: 7
Joined: Tue Sep 16, 2008 11:48 am

Re: error 24 & error 17

Post by CMJ » Fri Aug 19, 2011 9:15 am

What version of MySql would we need?

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jordansparks
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Re: error 24 & error 17

Post by jordansparks » Fri Aug 19, 2011 4:46 pm

Jordan Sparks, DMD
http://www.opendental.com

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