Problems regarding appointment status

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willcipriano
Posts: 24
Joined: Fri Aug 08, 2014 7:55 am

Problems regarding appointment status

Post by willcipriano » Fri Aug 08, 2014 8:25 am

When altering appointment status to 'REV' on the 'appts' screen in version 13.2.32.0. A error is reported. The status changes without issue when you press continue but is there any way to prevent this from happening every single time it is changed? A simple workaround to suppress errors would be sufficient in this case.

Image
The menu that is changed.

Image
The resulting error.

The error text:

Code: Select all

See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Exception: Object reference not set to an instance of an object.
   at OpenDentBusiness.RemotingClient.ProcessGetVoid(DtoGetVoid dto)
   at OpenDentBusiness.Meth.GetVoid(MethodBase methodBase, Object[] parameters)
   at OpenDentBusiness.Appointments.SetConfirmed(Int64 aptNum, Int64 newStatus)
   at OpenDental.ContrAppt.listConfirmed_MouseDown(Object sender, MouseEventArgs e)
   at System.Windows.Forms.Control.OnMouseDown(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ListBox.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.18449 built by: FX451RTMGDR
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
OpenDental
    Assembly Version: 13.2.35.0
    Win32 Version: 13.2.35.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDental.exe
----------------------------------------
System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.18045 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.18046 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.18022 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
CodeBase
    Assembly Version: 7.1.0.0
    Win32 Version: 7.1.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/CodeBase.DLL
----------------------------------------
OpenDentBusiness
    Assembly Version: 13.2.35.0
    Win32 Version: 13.2.35.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDentBusiness.DLL
----------------------------------------
NHunspell
    Assembly Version: 0.9.6.0
    Win32 Version: 0.9.6.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/NHunspell.DLL
----------------------------------------
SparksToothChart
    Assembly Version: 4.7.1.0
    Win32 Version: 4.7.1.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/SparksToothChart.DLL
----------------------------------------
Microsoft.DirectX.Direct3D
    Assembly Version: 1.0.2902.0
    Win32 Version: 9.05.132.0000
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Microsoft.DirectX.Direct3D.DLL
----------------------------------------
xImageDeviceManager
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/xImageDeviceManager.DLL
----------------------------------------
SigPlusNET
    Assembly Version: 1.1.4050.24928
    Win32 Version: 
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/SigPlusNET.DLL
----------------------------------------
msvcm90
    Assembly Version: 9.0.30729.6871
    Win32 Version: 9.00.30729.6871
    CodeBase: file:///C:/windows/WinSxS/x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_50944e7cbcb706e5/msvcm90.dll
----------------------------------------
System.Web.Services
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
OpenDental.XmlSerializers
    Assembly Version: 13.2.35.0
    Win32 Version: 13.2.35.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDental.XmlSerializers.DLL
----------------------------------------
AxInterop.AcroPDFLib
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/AxInterop.AcroPDFLib.DLL
----------------------------------------
System.Data
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.18046 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
CDT
    Assembly Version: 13.2.22.0
    Win32 Version: 13.2.22.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/CDT.DLL
----------------------------------------
OpenDentBusiness.XmlSerializers
    Assembly Version: 13.2.35.0
    Win32 Version: 13.2.35.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/OpenDentBusiness.XmlSerializers.DLL
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Numerics
    Assembly Version: 4.0.0.0
    Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Ionic.Zip
    Assembly Version: 1.9.1.4
    Win32 Version: 1.9.1.4
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Ionic.Zip.DLL
----------------------------------------
Tao.OpenGl
    Assembly Version: 2.1.0.4
    Win32 Version: 2.1.0.4
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Tao.OpenGl.DLL
----------------------------------------
Tao.Platform.Windows
    Assembly Version: 1.0.0.4
    Win32 Version: 1.0.0.4
    CodeBase: file:///C:/Program%20Files%20(x86)/Open%20Dental/Tao.Platform.Windows.DLL
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
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    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.0.30319.18058 built by: FX45RTMGDR
    CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
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User avatar
jsalmon
Posts: 1596
Joined: Tue Nov 30, 2010 12:33 pm
Contact:
Contact jsalmon

Re: Problems regarding appointment status

Post by jsalmon » Fri Aug 08, 2014 9:09 am

Most common way to fix these issues is to run database maintenance:
http://opendental.com/manual/databasemaintenance.html

If that doesn't help we always recommend upgrading to the most recent stable and running database maintenance again in case the bug was already fixed.
http://opendental.com/manual/update.html

If all that fails, please give us a call and submit a bug report. For this kind of an error we will most likely need to take a copy of your database for inspection.
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com
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