DownloadSftp not working via API / Can't view API logs
Posted: Fri May 03, 2024 5:15 am
Hi,
I have been testing API connections with our developer Opendental instance but unfortunately, I cannot get the "Documents POST DownloadSftp" to work as expected. The request is successful but no files get uploaded to the SFTP server.
I have looked at our sandbox instance and do not see the API logs file or any API events in the audit screen.
Things I have checked:
1. The SFTP credentials are correct - I have used other SFTP clients to make file uploads with the same credentials and they work fine.
2. I have checked C:\Program Files (x86)\Open Dental\OpenDentalAPIService to find the log file for the API, but nothing there.
How do I figure out what's wrong and what steps have I missed to enable the SFTP download work? All other endpoints we have used work fine.
I have been testing API connections with our developer Opendental instance but unfortunately, I cannot get the "Documents POST DownloadSftp" to work as expected. The request is successful but no files get uploaded to the SFTP server.
I have looked at our sandbox instance and do not see the API logs file or any API events in the audit screen.
Things I have checked:
1. The SFTP credentials are correct - I have used other SFTP clients to make file uploads with the same credentials and they work fine.
2. I have checked C:\Program Files (x86)\Open Dental\OpenDentalAPIService to find the log file for the API, but nothing there.
How do I figure out what's wrong and what steps have I missed to enable the SFTP download work? All other endpoints we have used work fine.