Issue with TrackingDefNum Not Appearing in Claim Tracking History via API
Posted: Sun Jun 15, 2025 10:35 am
I'm encountering an issue when using the ClaimTracking API to create a new tracking history item.
API Endpoint: POST https://api.opendental.com/api/v1/claimtrackings
Payload Sent:
{
"ClaimNum": 21237,
"Note": "test 2",
"TrackingDefNum": 585
}
Method: POST
Note: TrackingDefNum 585 is confirmed to exist in the definition table where Category = 31.
Although the response shows the record is created successfully and includes TrackingDefNum, the entry does not appear under the Track Stat column
Can you please confirm whether:
The TrackingDefNum is being saved properly.
There are any conditions or additional fields required for the status to appear in the UI.
This is a known issue or limitation with the API.
help me to understand how can I push/update Track Stat value for claim
API Endpoint: POST https://api.opendental.com/api/v1/claimtrackings
Payload Sent:
{
"ClaimNum": 21237,
"Note": "test 2",
"TrackingDefNum": 585
}
Method: POST
Note: TrackingDefNum 585 is confirmed to exist in the definition table where Category = 31.
Code: Select all
{
"ClaimTrackingNum": 19668,
"ClaimNum": 21237,
"TrackingType": "StatusHistory",
"UserNum": 0,
"DateTimeEntry": "2025-06-15 12:18:37",
"Note": "test 2",
"TrackingDefNum": 585,
"TrackingErrorDefNum": 0
}Although the response shows the record is created successfully and includes TrackingDefNum, the entry does not appear under the Track Stat column
Can you please confirm whether:
The TrackingDefNum is being saved properly.
There are any conditions or additional fields required for the status to appear in the UI.
This is a known issue or limitation with the API.
help me to understand how can I push/update Track Stat value for claim