Appointments disappearing

[Toothdr97]

Has anyone had issues when appointments are made, and then you go back and they are gone. We have patients show up with an appointment card in hand, but the appointment is not on the book. Also, recall cards once went out with the wrong dates on them. I am running 12.3.25. Is this maybe a bug? It seems to be happening a lot lately. We just installed a new monitor with windows 8 at the front. Could that be the issue?
Thanks
Cathy

[KevinRossen]

The times I've see this happen it has always been user error, buy your mileage may vary.

[Toothdr97]

Hmm, it doesnt always happen to the same person, it is happening with several different people and several different computers. Just wondering if we should upgrade

[jsalmon]

Updating couldn't hurt in my opinion. Our audit trail keeps getting better and better so if it doesn't solve the issue simply by upgrading it will probably be much easier to look at the audit logs and see what is happening or who is manipulating your appointments.

However, I did have an office blame us for deleting their appointments when in fact one computer was simply set to show a different appointment view. Hopefully it's nothing like that for your case

[Manny Ramirez]

How about creating a Recall type that says 5 Months Reminder and make the interval 5 Months instead ?