Error loading Module Preferences after upgrade to 16.1.27

[fschiopu]

Hi,

After upgrading from 15.2 to 16.1 and trying to load the Setup->Module Preferences I get the "Error loading module preferences. Run database maintenance and try again". Run the above and everything looks ok. No issues with mysql either. Anyone having any ideas why?

[Arna]

Did you run the database maintenance and try again?

[fschiopu]

Couple of times, but no problems where found. Tried the SQLyog Tools and found no errors.

[Arna]

I'm assuming you ran the fix tool, not just the check tool, correct?

[fschiopu]

yes i did.

[cmcgehee]

This error can occur if a preference is missing from your database. This may have happened if the convert script did not execute properly. To find out what the error is exactly, we will need a copy of your database. When you have some time, please call Open Dental support so that we can troubleshoot your database.

[fschiopu]

You were right. I run the update again on the backup database and it fixed it. It is working now.