Glitch

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rpc30
Posts: 1
Joined: Fri May 26, 2017 6:16 am

Glitch

Post by rpc30 »

I am not really sure if it is a glitch but we came in to the office this morning and Open Dental on all computers is not letting us in. It is asking for us to choose a database. We have tried okaying or cancelling but it only closes down. We are about to open in 10 minutes... PLEASE HELP!
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allends
Posts: 244
Joined: Fri Aug 23, 2013 11:29 am

Re: Glitch

Post by allends »

Have you called support?
Allen
Open Dental Software
http://www.opendental.com
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JasonL
Posts: 28
Joined: Wed Jun 10, 2015 1:57 pm

Re: Glitch

Post by JasonL »

If you're at the Choose Database screen, verify that the name of the computer in "Server" is your server computer's name (or optionally its IP Address) and that the name of the database is your production database. You should then be able to click OK at the bottom and have it connect to the database for you. If you receive an error message (e.g., Unable to connect to MySQL host or an Unhandled Exception) it would be best to contact support and we can help you troubleshoot this.
Jason Long
Open Dental Web Technology Coordinator
www.opendental.com
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jsalmon
Posts: 1609
Joined: Tue Nov 30, 2010 12:33 pm
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Re: Glitch

Post by jsalmon »

Is your server turned on?
The best thing about a boolean is even if you are wrong, you are only off by a bit.

Jason Salmon
Open Dental Software
http://www.opendental.com
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