Problem printing forms and letters

Tom Zaccaria · Post by **Tom Zaccaria** » Fri Dec 18, 2020 5:33 am

Looks like all our forms and letters on some of our work stations, laptops, are printing in 6 or 7 (very small) cpi since updating to version 20.4.28.
Any ideas? Fixes? Bug?
Thanks

drtmz

Post by **jordansparks** » Sat Dec 19, 2020 11:04 am

Do those workstations have a zoom setting?

Tom Zaccaria · Post by **Tom Zaccaria** » Sun Dec 20, 2020 2:52 am

Yes. I tried adjusting the Zoom but it didn't help. The display resolution in Windows is set to 'recommended'.
It is happening on laptops not the desktops. We have some of each.

drtmz

Post by **jordansparks** » Sun Dec 20, 2020 7:41 pm

Then maybe the laptops are not 100% Microsoft zoom? There's got to be something different between the normal ones and the ones that are printing too small. Compare the MS zooms, not just the OD zooms.

Tom Zaccaria · Post by **Tom Zaccaria** » Tue Dec 22, 2020 6:01 am

Microsoft Zoom is turned off on all work stations.

drtmz

Post by **jordansparks** » Sat Dec 26, 2020 3:07 pm

For general font issues (not quite what you describe), we found a new setting that might help in some situations. We will be posting this on the Zoom page with screenshots. On the shortcut that you use to launch OD, right click, properties, Compatability tab, Change high DPI settings, check "Override high DPI scaling behavior", set "Scaling performed by" to System.

Tom Zaccaria · Post by **Tom Zaccaria** » Mon Dec 28, 2020 5:02 am

That seemed to help a lot.
Thanks
drtmz

Post by **jordansparks** » Tue Dec 29, 2020 1:34 pm

Also, I think this might only be an issue for older versions of Windows. We are still sorting that out. Try to get all your computers to Windows 10, and I think there will be less issues to deal with.

Tom Zaccaria · Post by **Tom Zaccaria** » Wed Dec 30, 2020 2:50 am

They are all running the latest version of Windows 10 pro. Not much of an issue any more.
Thanks,

drtmz

Post by **jordansparks** » Fri Jan 01, 2021 1:19 pm

This is actually a major bug. Hundreds of bugs, really. If your primary monitor is not set to 100%, then MS tries to "help" by scaling the fonts. This was not caught in beta testing because our testing was generally on a 4k secondary monitor. But now that we know about it, lots of progress is being made. You'll want to remove the DPI scaling override as soon as we're done. Right now, with that override in place, MS is just scaling for you by enlarging a bitmap screenshot. Once we fix the bugs and you turn off your override, it will look sharper.

Tom Zaccaria · Post by **Tom Zaccaria** » Sat Jan 02, 2021 2:52 am

OK. Makes sense. We will wait for the bug to be corrected.

drtmz

Open Dental Forum

Problem printing forms and letters

Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters

Re: Problem printing forms and letters