Open Dental Forum

I have a description "patient reimbursement/refund" under the adjustment types. It's a positive addition so that it will zero out the account balance. The problem is, it is included in the daily production reports. Is there a way for us to have an adjustment type that will affect production reports (broken appointment, finance, etc.) and one that will not affect production reports (e.g. patient refund)?

refunds should be entered as a negative number payment, not as an adjustment

Right. Patient refunds are discussed at the bottom of this page:
http://www.open-dent.com/manual/reportprodinc.html