Open Dental Forum

Hi everyone

I'm having some difficulty dealing with printing statements within OD. Here is the scenario

1. Printing Walkouts/Receipts: When you want to print a walkout statement, OD will bring the statement in PDF viewer and then you need to click on the printer icon to print, chose the printer and then have the statement printed. Why can't we just print directly to the default printer?

2.More Options under statement: If you try to print a statement for the past 45 days, for instance, the "Print Preview Window within OD" will show and not the "PDF viewer". In this case cannot print the statement as the print button is not available on that form!

We changed settings under "File>Printers", mapped the printing to the default printer (HP Printer in our case) but no luck!

We simply want to print directly to the HP printer or have a consistent system behavior e.g. scenario number 1.

Any advices?

Something else is going on then because mine works just the way you are describing that you want it to work. So - what version of OD are you on?

Check out File>Printers in OpenDental and check if you have the default printer overridden to a print to PDF printer.

Sounds like you might have the "Prompt" box selected.

Go to File>Printers and next to Statements make sure you have selected the HP Printer and that Prompt box is UNchecked, should print directly.

I am on v12, the prompt check-box is not selected. I am still getting the same behavior...i even checked it on multiple PCs

Sounds to me like you might have compiled it yourself, because OD does not have any print preview window. Are you on regular customer support with us or did you get the program from somewhere else?

hi; I complied it myself, why? What can I do now?, please advise

you compiled in debug mode which prints to print screen, switch to release mode in C# and compile again...then it will work.

Thanks, i tried it and it worked! although i'd love to know why!
thanks anyway

debug mode is for looking to see if your code works without actually printing it everytime

perfect, thanks