Open Dental Forum

HOW DO I FIX A BILL THAT WAS SET AS PAID BY INSURANCE ,& THEN YOU FIGURE OUT THAT PART OF IT IS NOT PAID.

Depending on what wasn't paid you can either split the claim or do a supplemental payment. If you already have the extra payment then I would just do a supplemental payment. If there is part of the claim that needs to be resent because it didn't pay then you can split the claim and resend the part that didn't pay.

I think what you mean is how do you indicate on the claim that part of the claim wasn't paid yet. Double click the item that wasn't paid and change the status from Received to Not Received. To exit the window click Cancel not OK. OK will mark all the items Received. Cancel will not cancel the individual item edits.
When the additional payment eventually comes, highlight the items that are now being paid and click Receive Payment, not Supplemental Payment.
Supplemental Payment is only used when an item was paid previously and now you received an additional payment for that same item.