Open Dental Forum

Is anyone else having a problem in the newest beta with the backup refusing to finish? It gets mostly through the A-Z folder then stops....

Often times it has to do with a file currently in use or with higher permissions than what permissions your user has that launched Open Dental. We often just suggest running Open Dental as an administrator and that will fix the issue 85% of the time. I sometimes like to stop sharing the OpenDentImages share (after hours of course) because Windows will tell you that a user will be disconnected from the file they have open. Otherwise it could be something deeper, you might consider giving us a call to help you out.

Not sure if this is related, but we updated to 14.3.22 on Friday. When I attempted to restore the backup from the office to my home computer, the Norton SONAR kept identifying the updater file as having an issue. It would not let the home computer database be converted to 14.3.22. I eventually disabled the Norton and let the update convert the database and then re-activated the Norton. Everything is working fine now and the home computer has been OK. I guess we will see Monday if the office computer has trouble backing up.


Jim

Yes, Antivirus programs cause a lot of problems when trying to run updating software, sadly.

It was the permissions of the destination folder... fixed and back to normal. Thanks.