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claim status
Posted: Thu Feb 12, 2015 6:42 am
by ospdental
An issue we are having is that claim status automatically changes to Sent whenever you print a claim. This is a problem for us, mostly with preauths, since we print 2 copies for our paper chart and file. The person doing this then has to remember to change the status back to Waiting to Send so that when I send electronic claims, the preauth actually gets sent. It would be helpful if instead of automatically changing, a query menu could pop up and ask if we want the status to be changed.
Re: claim status
Posted: Thu Feb 12, 2015 9:10 am
by Arna
Open Dental deliberately changes the status of the claim when printing because most offices either print claims or send them electronically, not both. I would recommend you do is submit a feature request.
Re: claim status
Posted: Tue Feb 17, 2015 7:23 am
by ospdental
How do I submit a feature request?
Re: claim status
Posted: Tue Feb 17, 2015 4:47 pm
by jsalmon
ospdental wrote:How do I submit a feature request?
Within Open Dental, go to Help | Request Features
http://www.opendental.com/manual/featurerequests.html
Re: claim status
Posted: Wed Feb 18, 2015 4:21 am
by Manny Ramirez
This office has its work cut out. This is like the office managers who print every e-mail just to CYA!