Solution to show patient details of incoming call
Posted: Sun May 31, 2015 10:58 pm
The plugin for this is ready and it ONLY work with Android mobile phone.
It works as follows (mentioned in this post viewtopic.php?f=1&t=5271
- Setup a mobile phone which connect to OpenDental and use it as a clinic number for patient to call (or setup clinic number to forward calls to this cell phone)
- catch the incoming call in OpenDental, match the number with patient database and show the list of matching patients, usually one patient matched. Receptionist just click a button to answer(or end) the phone and it automatically open patient details in Family module.
- You may set up the mobile as a bridge to get patient info and forward the call to existing landline. That would make it operate exactly the same as your current phone system.
Questions are:
- does it practically work?
- Will clinics be interested and how much are they willing to pay for this plugin?
It works as follows (mentioned in this post viewtopic.php?f=1&t=5271
- Setup a mobile phone which connect to OpenDental and use it as a clinic number for patient to call (or setup clinic number to forward calls to this cell phone)
- catch the incoming call in OpenDental, match the number with patient database and show the list of matching patients, usually one patient matched. Receptionist just click a button to answer(or end) the phone and it automatically open patient details in Family module.
- You may set up the mobile as a bridge to get patient info and forward the call to existing landline. That would make it operate exactly the same as your current phone system.
Questions are:
- does it practically work?
- Will clinics be interested and how much are they willing to pay for this plugin?
