Open Dental Forum

One of mine client encouters the following error?

"CustListenerHeartbeatFrequencyMinutes is an invalid pref name"

Do you have any idea of cause and what the PrefName is for?

This PrefName in OD code:

///<summary>Used by OD HQ. Not added to db convert script. Will be passed to OpenDentalEConnector when service initialized. Specifies the time (in minutes) between each time that the listener service will upload it's current heartbeat to HQ. Initially 360</summary>
CustListenerHeartbeatFrequencyMinutes,

What is OD HQ? According to the dentist, he's not using EService or any of the kind.

Thanks
M

When / where are they getting the error?

This preference shouldn't be in use by anyone other than OD HQ (Open Dental Headquarters). I double checked v16.3 and the preference doesn't have any references that I could see that would affect typical usage of Open Dental.

I can see that there's no reference to this preference in the source code, it could have been picked up when my plugin try to update preference list.

The dentist just update his OD version to 16.1.33 and this error occurred. No other dentists using 16.1 has report this bug yet.

I'm curious and has asked the dentist to contact OpenDental for solution.

Thanks
M