unsure how to fix this error message

[ramzi]

OD is not opening up on one of my work stations can someone please help me figure out this error message and how to fix?,see below for the error message, im not sure how to post a screen shot onto this forum, thanks any help is appreciated.


Host 'FOUAD-DIM' is blocked because of too many connection errors; unblock with 'mysqladmin flush-hosts'

[Arna]

If you can access Open Dental on another machine, go to Reports > User Query.
Type in

Code: Select all

flush hosts

and click 'OK"
Try reopening the workstation

[ramzi]

ok sorry I tried that with no luck

I may be doing something wrong, do I type all that into the box that says "query" above the "title box"?

should it look like this in the box?

CODE: SELECT ALL
flush hosts


then hit "submit query"?

im using version 13.1.42.0


thanks for your help

[cmcgehee]

That is the correct place to be running a query. If the FLUSH HOSTS command did not work try increasing the maximum number of connection errors using this command:

SET GLOBAL max_connect_errors=1000;

Note that this will only be in effect until you restart your MySQL service. To make this setting permanent, add this line to your my.ini file:

max_connect_errors=1000

[dgraffeo]

FLUSH HOSTS should be the only thing in the box. If you give us a call mentioning this forum thread we can probably get it sorted for you

[ramzi]

i dont pay for support any more...so i dont feel right wasting supports time


is it possible to pay for support to fix this issue? by logging into the computer

if not I understand it was my decision not to pay support so ill have to figure it out


thanks

[jsalmon]

We do have Incident Support

If you are no longer on a support contract, we sometimes provide support for an isolated incident.

http://www.opendental.com/manual/fees.html

[ramzi]

the fix worked, thanks so much guys (girls)

ramzi