Open Dental Forum

In SoftDent, there is something called insurance calculation method 1, where on statements or walkout, it doesn't show an amount due until after insurance has paid. To reproduce that in Open Dental, it looks like you would have to set all insurance plans to 100% coverage; but then you would lose the benefit of any accurate insurance estimates. The only solution I can think of is to put a big note that the "amount due" must be paid only after insurance has been paid, because the only two choices for "amount due" on any statement seem to be either the whole balance, or else the balance expected less the amount insurance is expected to pay. Has anyone come up with something better? Thanks so much for this forum.

I would recommend a Feature Request to leave the amount due blank when there is insurance pending. We do have the option to not send statements to patients who have insurance pending but there is not a simple way to send them a statement with a blank amount due. You could certainly add a Dunning Message that would show on any statement where there is insurance pending and say that the balance is not due until insurance has paid.

http://opendental.com/manual/featurerequests.html