Open Dental Forum

Posted: **Fri Apr 14, 2017 11:59 am**

We've just started using the eConfirmation and eReminder services and are trying to work out some kinks.
It appears that some patients are getting the email / text and some are not. We noticed that on one of the upcoming days, one patient got the email / text and another unrelated patient did not. Yet, their settings / preferences are listed as the same.

Any idea why this happened?

Posted: **Fri Apr 14, 2017 12:37 pm**

You should call in and have our eService department take a look at some logs / settings. One of the most important pieces of information is what version of Open Dental you are currently using because it could just be a bug and you just need to update.
http://opendentalsoft.com:1942/ODBugTra ... sions.aspx

Posted: **Fri Apr 14, 2017 1:26 pm**

Ok thanks I'll call in

Open Dental Forum

eServices sending some emails but not all?

eServices sending some emails but not all?

Re: eServices sending some emails but not all?

Re: eServices sending some emails but not all?