Open Dental Forum

I recently enable sending an invites to the patient portal.
Today I had one patient complaining that she received an email, but was not able to log in.
I was able to reproduce it with making an appointment for a test patient with my own email address. The email came with the username and temp. password. When I use that combination, I get the "login failed" error.
The portal itself is online.
Initially, the test patient did not have an online access. After the appointment was placed, I received one invite, then another one. The ID was the same, the passwords were different in each of them. None of the passwords would allow the access.
If I replace the password in the system manually, I am able to log in to the portal by that user.

If you update to the latest build of your current version then this should be fixed.

I'm on 18.3.26 (beta)
18.3.27 was released just yesterday (same day you posted your response, adearmondsattler). So there's a good chance you are talking about updating to the version I'm on now.
In what version was it suppose to be fixed?

18.3.26 should be the fixed version.
I would call in to support. We should be able to help troubleshoot this issue.

Thanks, looks like I'm going to need to wait till 18.4

You will not need to wait until 18.4. It sounds like you've arranged with one of our eServices technicians to call back in tomorrow, 11/30/18. When you call, be sure to speak with an eServices technician so we can assist you directly.
-Cody O'Neil
-eServices Coordinator