Open Dental Forum

Hi,

I am having an issue with the "amount" in the chart view and the actual "allowed fee" not matching up.

This issue causes production reports for the hygienist to be incorrect, because the production report uses the "amount" (a higher number) instead of "allowed fee".

Is there a way to change this, or is there a different report that I should be running?

Thanks

Hello edgewooddental,
Answering these types of questions fully and accurately often involves a discussion of how insurance plans are setup in Open Dental, what report would best help you achieve your goal, and what options should be used when running a report. Due to the complexity of these topics, I feel it would be best to have a support call with an Open Dental technician so that they can connect to one of your work stations. Please give us a call at 503-363-5432.