Problem printing forms and letters

[Tom Zaccaria]

Looks like all our forms and letters on some of our work stations, laptops, are printing in 6 or 7 (very small) cpi since updating to version 20.4.28.
Any ideas? Fixes? Bug?
Thanks

drtmz

[jordansparks]

Do those workstations have a zoom setting?

[Tom Zaccaria]

Yes. I tried adjusting the Zoom but it didn't help. The display resolution in Windows is set to 'recommended'.
It is happening on laptops not the desktops. We have some of each.

drtmz

[jordansparks]

Then maybe the laptops are not 100% Microsoft zoom? There's got to be something different between the normal ones and the ones that are printing too small. Compare the MS zooms, not just the OD zooms.

[Tom Zaccaria]

Microsoft Zoom is turned off on all work stations.

drtmz

[jordansparks]

For general font issues (not quite what you describe), we found a new setting that might help in some situations. We will be posting this on the Zoom page with screenshots. On the shortcut that you use to launch OD, right click, properties, Compatability tab, Change high DPI settings, check "Override high DPI scaling behavior", set "Scaling performed by" to System.

[Tom Zaccaria]

That seemed to help a lot.
Thanks
drtmz

[jordansparks]

Also, I think this might only be an issue for older versions of Windows. We are still sorting that out. Try to get all your computers to Windows 10, and I think there will be less issues to deal with.

[Tom Zaccaria]

They are all running the latest version of Windows 10 pro. Not much of an issue any more.
Thanks,

drtmz

[jordansparks]

This is actually a major bug. Hundreds of bugs, really. If your primary monitor is not set to 100%, then MS tries to "help" by scaling the fonts. This was not caught in beta testing because our testing was generally on a 4k secondary monitor. But now that we know about it, lots of progress is being made. You'll want to remove the DPI scaling override as soon as we're done. Right now, with that override in place, MS is just scaling for you by enlarging a bitmap screenshot. Once we fix the bugs and you turn off your override, it will look sharper.

[Tom Zaccaria]

OK. Makes sense. We will wait for the bug to be corrected.

drtmz