Open Dental Forum

hello there i have a problem with the scanner not working from OP, i get the message saying make sure the scanner works from windows, i woould like to see in the printer set up a especific option to choose ( scanner ) next to the options for treatment plans and perio , post card, xrays , etc.
i have a brothers wich was working and then stoped, still i can use it with the work station but not in the main computer / front desk.
any idea how to fix this , i did try to reinstal the printer/ scanner but didnt work and download the software

Here are some troubleshooting steps from our manual:

• Check to make sure you can use the scanner outside of Open Dental (e.g. Windows Fax and Scan). If the scanner doesn't work outside of Open Dental, it will not work inside of Open Dental.

• Check to see if the scanner came with a TWAIN or WIA driver. If not, you will have to install a generic TWAIN driver.

• Try to update the driver from the manufacturer's website. If driver update fails, try using Microsoft Update.

• Sometimes, newer drivers are not well tested by the manufacturer and can cause unpredictable scanning results (OD hanging after one scan, or OD taking up 50% of the CPU waiting for the scanner, etc.). In this case, installing an older more stable driver can sometimes fix the issue.

If none of these steps resolve the issue, one of our technicians can help with further troubleshooting. To reach a technician, call 503-363-5432, or see our website for other ways to reach a technician: https://www.opendental.com/contact.html