Open Dental Forum

I have a weird problem. When printing a walkout statement, all the procedure information is printed. But when I try to do a billing statement, some of the procedure information does not show up. But those procedure's balance is still incorporated in the bill.

I am using OD 5.5

-thatODguy

In 5.5, the procedure history will only go back 45 days. Are they old procedures?

Yes they are old procedures. Is there any way to change it because we need to give old statements to patients which haven't paid.

Also on another note, Is there a way to add the "Dunning Messages" in the billing module to the walkout statement in the walkout module?

-thatODguy

You could switch to version 5.6 to control the date range on billing.

Good idea on the dunning messages. There were other higher priorities which were just taken care of with the recent overhaul of billing.