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Open Dental randomly closes
Posted: Wed Feb 19, 2025 6:55 pm
by drtech
We are having more and more Open Dental random closures with no error message. Is there any way to track down what is going on or is anyone else having this issue? OD 24.2.44
Re: Open Dental randomly closes
Posted: Tue Feb 25, 2025 9:03 pm
by drtech
Updated to 24.3.45 today. Will see what happens now.
Re: Open Dental randomly closes
Posted: Wed Feb 26, 2025 7:59 pm
by drtech
same...random closures...seems like every 30 minutes or so...very annoying having to reopen open dental all the time.
running win11 24H2 on most computer, although win10 and win11 22H2 on some seem to do the same thing
we do have one plugin, convergedcomm/pt express running
No one else has these issues?
Re: Open Dental randomly closes
Posted: Thu Feb 27, 2025 11:56 am
by drtech
I think we solved the problem...it wasn't open dental, it was a plugin I believe. No crashes for the past few hours (it was every 5-30 minutes before this)
for any Pt Express users - be sure to update your server program regularly for pt express as well as your client plugin...that was the problem. It was out of date.
That being said, is there a better way to catch errors for plugins that close Open Dental with no errors or reporting as to what is going on?
Re: Open Dental randomly closes
Posted: Sun Apr 06, 2025 12:45 pm
by jordansparks
It's one reason why we've been trying to deprecate plug-ins. They are not a good idea for stability of the program or of the database.