Hi,
We have hundreds of Open Dental offices using tools we've created that make use of the Open Dental API. One difficulty we have is that from time to time the eConnector will go down for these offices and stay down until we look into it and resolve it. This is a challenge because the office users aren't usually technical enough to fix this and we don't have access to the machine and so getting connected with the help of the office can often take days. When the eConnector is down for days it really causes our users a lot of difficulty because their productivity suffers greatly.
My question to you is is there something we're unaware of with the eConnector that we could do to help make this more robust? Maybe there's a tool we can install that tries to keep it online and auto-clear any errors, maybe restart the service automatically when it goes down? We've thought about creating a tool that could do this but we wouldn't be able to auto-clear errors, at least that I'm aware of. We'd be left with just trying to automatically restart the Windows service and I'm not sure that would even be helpful.
Thank you for your help on this!